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Invalid Opcode Exception, Kernel Halted


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#1
jkmills

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Working on a project deploying HP/CPQ dc7900 workstations. We have run into a recurring issue where after installing the base load of software the computer boots to a green screen that says:

Invalid Opcode Exception
Kernel Halted
Press Key to Reboot

We have tried many things and it seems like moving the computer to a new location, booting and then bringing it back works. Sometimes leaving it connected to the network without powering it on works, sometimes just reseating all the cables works. There seems to be no rhyme or reason just dumb luck. This error screen seems to come up as soon as the HD is accessed to boot.

Project Details:
We are loading a windows XP image via Altiris
Installing Symantec Endpoint Protection 11.0 (Anti-Virus)
Installing Checkpoint Endpoint Security 7.0 HFA1 (Encryption)
Rebooting - Begin Encryption

It's at this point and beyond that the error will show up. Either when booting the system to install more software or after all the software has been installed and we are brining it to the end user, or even a few days after in very rare cases.

Anyone have any ideas on what this is?

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#2
dpeters11

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Working on a project deploying HP/CPQ dc7900 workstations. We have run into a recurring issue where after installing the base load of software the computer boots to a green screen that says:

Invalid Opcode Exception
Kernel Halted
Press Key to Reboot

We have tried many things and it seems like moving the computer to a new location, booting and then bringing it back works. Sometimes leaving it connected to the network without powering it on works, sometimes just reseating all the cables works. There seems to be no rhyme or reason just dumb luck. This error screen seems to come up as soon as the HD is accessed to boot.

Project Details:
We are loading a windows XP image via Altiris
Installing Symantec Endpoint Protection 11.0 (Anti-Virus)
Installing Checkpoint Endpoint Security 7.0 HFA1 (Encryption)
Rebooting - Begin Encryption

It's at this point and beyond that the error will show up. Either when booting the system to install more software or after all the software has been installed and we are brining it to the end user, or even a few days after in very rare cases.

Anyone have any ideas on what this is?


Unfortunately I can't help you, but we've run into the same issue. In our case, we've only seen it on Dell Latitude e5500s but same symptoms, several reboots work, then bang, greenscreen. We have Checkpoint r71 and Endpoint 11 RU5.
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#3
mr_educator

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This is a known issue with pointsec/checkpoint even though it is not in the release notes. We had the same problem with Dell E5500 and E4300 laptops, but there are also some HP models that have this problem.

The Fix:
Upgrade check point to r72

An easy way to do it, is just via a batch file:
Msiexec.exe /i "insert network path here" REINSTALLMODE=vomus REINSTALL=ALL REBOOT=ReallySuppress /q

It will bring up a black cmd box, run, and then close, takes no more then 5 minutes.
Then when the user reboots, checkpoint will be upgraded, and boot problems go away.

Edited by mr_educator, 10 December 2009 - 08:48 AM.

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#4
jkmills

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This is a known issue with pointsec/checkpoint even though it is not in the release notes. We had the same problem with Dell E5500 and E4300 laptops, but there are also some HP models that have this problem.

The Fix:
Upgrade check point to r72

An easy way to do it, is just via a batch file:
Msiexec.exe /i "insert network path here" REINSTALLMODE=vomus REINSTALL=ALL REBOOT=ReallySuppress /q

It will bring up a black cmd box, run, and then close, takes no more then 5 minutes.
Then when the user reboots, checkpoint will be upgraded, and boot problems go away.


Thanks for the info, this should save a lot of headaches!
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