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Blue Screen can't access safe mode STOP: 0x0000008e... Please Help


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#1
melvin253

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Hello, I'm a noob here and I was hoping to find some help. I was watching a movie the other night on my DELL laptop. I closed the lid to go to sleep and woke up the next morning and it had powered off. When I turned it back on I got

A problem has been detected and Windows has been shut down, blah, blah, blah

Technical information:

*** STOP: 0x0000008E (0xc0000005, 080882211, 0xf7160ebc, 0x00000000)

Now my system wont boot at all. No, safe mode, no nothing past the windows splash.

I've been in the recovery program via my XP install disc and gone through a few tutorials from other forums with no luck.

Please help. I put a bunch of photos on my HDD just before this happened and I desperately need them back.

Thanks to you in advance for any help at all.

-James
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#2
rshaffer61

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Hello melvin253.... Welcome to GeeksToGo, :) :) :)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#3
melvin253

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Thanks for the help. I'll crack it open right now and see how many mem sticks I have. I'll let you know how this all goes soon. Thanks again.
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#4
rshaffer61

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If the system is still under warranty then please do not open it up as this could void your warranty.
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#5
melvin253

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Thanks for the concern, but its a 4 year old laptop. On another note, i found out that it does has two memory sticks... adding up to a WOPPING 1 gig! Unfortunately I cant find out if that was the problem, because just before I got your reply I ran the repair utility from my XP install disc, dont have the product key, tried five different product keys from various sources, and am stuck halfway through the repair process. It wont let me boot from hard disk anymore... Im just in limbo. Suggestions?
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#6
rshaffer61

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Being a laptop the product key should be on the bottom of the laptop on a sticker.
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#7
melvin253

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Sorry, I wasnt clear enough. Im using a bootable iso disc that i created from my friends copy of xp professional. I got the product key from the unattend .txt but it keeps saying that its not a valid key.
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#8
rshaffer61

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what is the make and model of the laptop?
Have you tried to contact the manufacturer for a recovery disk?
Should not be much and if you have the original sticker then the key will work.
If not the problem you have is that the disc is burned copy.
You have no XP that is owned by you so what you are attempting to do is against the Microsoft EULA and therefore considered illegal.
We here at GeeksToGo will not assist you with issues relating to copied, pirated, or in any other way stolen programs. It is a direct violation of our TOS (Terms Of Service) to offer any assistance in this matter.
Please contact a Moderator or Administrator for clarification on this matter.
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#9
starjax

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rshaffer61 is correct. What your trying to do is considered illegal, and against our forum rules. If you feel this is in error, please contact a moderator or admin.

topic closed.
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