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Can't reinstall printer after system recovery


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#1
dcaporel

dcaporel

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I had to restore my system to a previous state. I have an IBM Thinkpad with Windows XP Professional ed. I reinstalled all the previous Windows updates and was able to reinstall other applications like Kodak EasyShare. However, when I tried to reinstall my HP Officejet Pro L7680 All-in-one printer, I get "Fatal Error 2753 MSI.dot4wrp" I have tried several times rebooting the Thinkpad each time. The printer works fine with my other computer, an HP Pavilion, and worked fine with my Thinkpad be the restore. I thought it might be the installation disk so I uninstalled the the printer on the Pavilion and then reinstalled with same disk and it worked fine! Any ideas?
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#2
sarahw

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Hi dcaporel,

Click Start, and then click Control Panel. Open Add/Remove Programs and look for the HP Printer, uninstall it. (or you can uninstall the printer using the installation CD.)
Click Start, and then click Run. Type Msiexec /unregister and click OK.
Click Start, and then click Run. Type Msiexec /reregister and click OK.
Reinstall the HP software from the CD.

Tell us if that worked.
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#3
dcaporel

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Hi Sarahw: I tried your suggestion and typed: Msiexec/unregister in the run window and then OK. I got a message that said that this command could not be found! Thanks for the thought, but I guess I'm still looking for ideas.
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#4
sarahw

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Hi,
Here is another suggestion:

  • Insert the installation CD in the computer.
  • Click Cancel to close the autorun screen.
  • Open the Run window.

    • Windows XP: Click Start , and then click Run.
    • Windows Vista: On the Windows taskbar, click the Windows icon ( ), type Run in the Start Search box, and then press Enter .
  • Click Browse .
  • Find the drive that contains the software CD, and then double-click the drive.
  • Click the Util folder, and then double-click the CCC folder.
  • Double-click the file Uninstall_L4.bat .
  • Click OK to run the Level 4 uninstall.
  • Restart the computer after the software removal process finishes.
  • Disconnect the USB cable from both the product and the computer (if you already connected it).
  • Open a new window to browse to the Select Software and Drivers page:

    • Right-click this link, Select Software and Drivers , and then click Open in New Window .
    • If prompted, type your product number. You might also need to click it in a list of similar products.
    • Click your operating system.
    • The Select software and drivers page opens.
  • In the Driver section, click the Full Feature Software and Drivers option.
  • Thoroughly review the download options and information, and then click Install now or Download only , depending on your download preferences.
  • Follow the on-screen instructions to complete the installation.

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#5
dcaporel

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Hi Sarahw: Well I worked on this printer off and on over the last week and by downloading drivers from the HP website I did get the install to go as far as running off a USB cable. I still get the fatal error if I try to go to the part of the install that assigns the printer to a network, but at least this is something. Also, I found several other people on the web with the same problem and the same error with HP printers. Why hasn't provided a fix for this? or at least made their service dept. aware of the problem. When I contacted HP they never said a word about this being a common and recurring problem. I am very disappointed in them but very thankful to my friends at Geeks to Go.

Thankyou again
dcaporel
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