Posted 24 October 2009 - 07:03 AM
Posted 24 October 2009 - 07:11 AM
Based on the components of the system and the fact that most pre-assembled systems use less the desirable PSU I would have to say the power supply should be upgraded to something more powerful.
Since you have voided your warranty at this point then you may want to consider a 500 watt psu.
Posted 24 October 2009 - 07:37 AM
Posted 24 October 2009 - 07:46 AM
I would suggest a Corsair 500 watt model as thye have shown to be very reliable and have a steady 12 volt rail on them.
Also the models that most shops will have and use to replace with as in your case are usually lower end types.
I would also suggest they check the system even more to make sure there is no shorting out of components happening.
If a PSU actually BURNS OUT it will take other components with it.
Posted 24 October 2009 - 07:57 AM
Posted 24 October 2009 - 08:08 AM
It sounds to me like the issue is a substandard PSU being used.
As I stated before most OEM brand systems (HP, Dell, Compaq, Emachines) will use a low brand of PSU. This helps with the cost of the system. In most cases it will function correctly but in those select cases as in yours the PSU is no good and has to be replaced. I am surprised my self that they only used a 250 watt PSU as 300 watts is the standard in most new systems. I myself wouldn't build a system with less then a 50 watt due to the power needs and expandability the new systems have now.
Just as a matter of information what did you pay for this system?
Did you give any thought to maybe building one yourself?
It is not as hard as you might think and GTG has a system building forum where we could help with suggestions of parts and assistance with building.
Posted 24 October 2009 - 08:17 AM
Posted 24 October 2009 - 08:28 AM
Not sure what you mean by
because if she is doing P2P this could open the system up for a serious infection.
she likes to download and watch anime movies
For the specs you just posted that PSU was not powerful enough for the system.
Please let us know what they discover as I am curious if the PSU itself is the problem here.
I believe it is and since there was no electrical burn the system should be ok.
It could be just a faulty PSU again.
Posted 24 October 2009 - 09:30 AM
Posted 24 October 2009 - 09:35 AM
PSU in wrong will create a overheating issue also.
Please let us know as this seems like a failed PSU for sure.
Posted 26 October 2009 - 02:52 PM
Posted 26 October 2009 - 03:14 PM
From the description it does sound like you had a faulty PSU unit.
Please let us know how everything works with the new PSu installed.
We will monitor for your reply.
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