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Win XP can't get online or access Regedit


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#1
Paul Turner

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Win XP - I had a virus, which I believe is now removed, but I get a "Limited or no connectivity" message which I can't repair. I also can't access Regedit and get the message "Task mgr disabled by administrator". I do have all data backed up, so I could reinstall XP as a last resort. I have a Dell Dinemsion 4600.
Thanks very much for any suggestions.
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#2
rshaffer61

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How did you clean the virus?
Did you get help from a malware tech on another board?
Do you happen to know what virus it was?
Your symptoms suggest the infections is still there.
Have you tried deleting the current network and using the network wizard setting up a new connection?
Is your account a admin account or guest account?
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#3
Paul Turner

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Thanks very much for helping out.
I used Superantispyware and Symantic Antivirus to clean system.
I haven't deleted current network.
I have an Admin acct.
I don't know what the virus was, I will see if I can find out.
I got something from MS about deleting and restoring corrupted registry subkeys for Winsock, but I can't get Regedit to work.
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#4
rshaffer61

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What is the make and model of your system?
Do you have a Genuine Original Microsoft XP installation disk or is it a recovery disk?
We can attempt a repair installation as a last resort.
There are several other fixs we can try depending on your response to the above mentioned questions.
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#5
Paul Turner

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System is a Dell Dimension 4600
I have the original discs that came from Dell.
Paul
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#6
rshaffer61

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Let's attempt a few things to see what we can accomplish.

Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#7
Paul Turner

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OK, chkdsk is running. I'll get back to you.
Thanks again, Paul
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#8
rshaffer61

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You are welcome and we will await your results. :)
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#9
Paul Turner

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chkdsk finished running and it said disk is clean.
Problem still doesn't appear to be fixed.
still getting "limited or no connectivity" and when I try to repair says Can't Renew IP Address
Says "Task Manager disabled by administrator"
can't access regedit
running SLOW
Any other suggestions ??
Thanks, Paul
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#10
rshaffer61

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Go to Start and then to Run
Type in ipconfig /release then click Enter
Now type in Ipconfig /renew and click Enter
Does the IP renew now?
If so then type Exit and then click Enter
Is the connection now active?
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#11
Paul Turner

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it took both commands but the connection still isn't active
Paul
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#12
rshaffer61

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Are you on cable or satellite?
Do you have a modem or a router?
Have you tried to unplug the network cable for a minute and then reconnecting it?
How about resetting the modem or the router either by disconnecting the power from it for 30 seconds or there should be a hard reset hole in the back of the unit that you can stick a pen through. This will force the router or modem to reset itself just like it would have the ISP did it.
Try creating a new connection using the connection wizard if the above does not work.
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#13
Paul Turner

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I have cable and a router with two other computers with internet connections that work
I tried unpluging and setting up a new connection
I also reset the cable modem and still not working.
Paul
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#14
rshaffer61

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Let's try and go back to the beginning then. You stated that you believe there is no more virus infection.
Since attempting and what you believe is deleting the virus then your system gets no connectivity.
Somewhere I believe you still have a infection that is blocking your internet.
Since you said two other systems are working correctly I think you need to verify that the infection is indeed gone. To do this......

I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here and so that they do not duplicate steps.
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