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0x referenced memory could not be written


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#1
swimberly

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Hi! i am trying to download the adobe flash player on my computer. every time i click download i get the following message.... The instruction at 0x0b9f0068 referenced memory at 0x0b9f0068 . the memory could not be "written". the the interent closes. help! i need to download the flash player! i am afraid to do anything, i would consider myself technilogically challeneged!
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#2
rshaffer61

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Hello swimberly.... Welcome to GeeksToGo, :) :) :)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
Please understand we are all volunteers and we are not here all the time. Sometimes it may be a extended amount of time to get back to you. If it has been more then 3 days please shoot me a PM and I will try to get back to you quickly then.

First question is where are you trying to download it from?



Second issue is since it is referencing the memory then we need to check it to make sure there is no problem. Please follow the next steps in order and report back with your findings.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#3
swimberly

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umm...that was confusing...i do not even know what a RAM stick is?!?!?!? i was trying to download flash player from Adobe.com...i am afraid to try step b! yikes!
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#4
rshaffer61

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Ram is the system memory.
Try this to see what I am asking about.


Push and hold the Windows key on keyboard. This is the one with the Microsft windows logo on it.
While holding Win key down click on the Pause\Break key

This should open the System properties window
On this window it will show
System info:

Microsoft Windows: type and version
Service Pack number

Registered Name
Register Number

Computer:
CPU type
Memory
I need all the above info in your next reply Except for Register name and number.
This is private and we don't need to know this information
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#5
swimberly

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ok here is the info:

Microsoft Windows XP
Version 2002
Service Pack 3
Dell Dimension DXP061
Intel®Core™ 2 CPU
6300@1.86GHz
1.86GHz, 1.00 GB of Ram

I hope this is what you were asking about. I really appreciate your help!!
thanks! Kim
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#6
rshaffer61

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According to that information the SP3 is installed.
If you would like to uninstall it then follow the instructions I gave in my previous post.
Let me know how it goes.
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