[bigbear01]

Have this problem on 2 computers. After doing an automatic update get an error that some of the files could not be updated.


Sorry if I'm posting a topic that has been covered!

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Please post the names of the files (preferable by KB) that are not being updated for further troubleshooting steps

If you are not sure what i mean - when you go to windows updates - what are the updates that say they need to be installed?

Edited by geekhelp4u, 25 October 2009 - 05:42 PM.

[geekhelp4u]

Please post the names of the files (preferable by KB) that are not being updated for further troubleshooting steps

If you are not sure what i mean - when you go to windows updates - what are the updates that say they need to be installed?

Edited by geekhelp4u, 25 October 2009 - 05:42 PM.

[cjacks]

Computer B
The following updates were not installed:

• Automatic Updates Not Installed
• Security Update for Microsoft Visual C++ 2005 Service Pack 1
• Redistributable Package (KB973923
• Security Update for Microsoft Office XP Web Componets (KB947320)
• Security Update for Microsoft Outlook 2002(KB973702)
• Security Update for Microsoft Office XP(KB974556)
• Security Update for Microsoft Word 2002(KB969602)
• Microsoft .NET Framework 1.1 Service Pack 1 Security Update for Windows 2000, Windows XP, Windows XP, Windows Vista, Windows Server 2008, Windows 7, and windows Server 2008 R2(KB953297
• Microsoft .NET Framework 2.0 Service Pack 1 Security Update for Windows 2000, Windows Server 2003, and Windows XP(KB9533000)
• Security Updatefor Office XP(KB933399)
• Security Update for microsoft Office XP(KB974811)
• Security Update for Microsoft PowerPoint 2002(KB957781)
• Security Update for Microsoft Excel 2002(KB969680)
• Security Update for Microsoft Office XP(KB957646

[cjacks]

Computer A:

• Microsoft .Net Framework 1.1 Service Pack 1 Security Update for Windows 2000, Windows XP, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2 (KB953297)

[geekhelp4u]

It looks like a lot of them are office related. I have seen this issue with updates and office 2003. The resolution was to run the updates with the office install disk in the drive. If you still have the install disk for office try the following:

1) Browse to and delete all of the items in the following folder: C:\WINDOWS\SoftwareDistribution

2) Insert Office install disk - and close out any autorun windows

3) open Internet Explorer and choose from the top menu - Tools > Windows Update

Allow windows update to run - and let us know what updates were not installed