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computer rebooting by itself


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#1
unknownian

unknownian

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Hi all,
I have a very weird problem on my hands. I have some machines in particular Dell Optiplex 745/755s that are rebooting on themselves. I ran a dell crash analysis on the machines and it came up with a Symantec file NavEx15.sys as a culprit. I am not sure if this actually is the problem because other dell models also point the navEx15.sys file as a problematic file but the other machines do not reboot. I have re-installed Symantec on these machines and I have re-imaged the machines as well. Please see the minidump log below.. any help reading this would be much welcomed.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
++++++++++++++++++++++
ADDITIONAL_DEBUG_TEXT:
Use '!findthebuild' command to search for the target build information.
If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: 804d7000 nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4a784394

WORKER_ROUTINE:
nt+94d32
8056bd32 8bff mov edi,edi

FAULTING_IP:
nt+94d32
8056bd32 8bff mov edi,edi

WORK_ITEM: 8a5811a0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x96

LAST_CONTROL_TRANSFER: from 804fb39f to 804f8cc5

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
a8fbbd2c 804fb39f 00000096 8a5811a0 8055b17c nt+0x21cc5
a8fbbd6c 80534be8 00000001 00000001 a8fbbd8c nt+0x2439f
a8fbbdac 805c61ee 8a5811a0 00000000 00000000 nt+0x5dbe8
a8fbbddc 80541de2 80534b12 80000001 00000000 nt+0xef1ee
00000000 00000000 00000000 00000000 00000000 nt+0x6ade2


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
nt+94d32
8056bd32 8bff mov edi,edi

SYMBOL_NAME: nt+94d32

FOLLOWUP_NAME: MachineOwner

IMAGE_NAME: ntoskrnl.exe

BUCKET_ID: WRONG_SYMBOLS

Followup: MachineOwner
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#2
makai

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Hello,
Are these personal computers or company owned?
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#3
unknownian

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They are company owned, it is strange. Only these 745/755 models are acting up.
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#4
makai

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They are company owned...<snip>

The problem here is that the GTG Terms of Use forbid us from helping with Company owned computers. This kind of thing should be left to the Company IT department, and, if you are from the IT department, the TOU also forbids us from helping you. This is why I asked that question after reading your topic.

--- From the TOU ---

We offer free computer help and tech support for home and personal use. We are not here to support others that work for profit, or to support/replace your company's IT department.

I'm sorry, but GTG cannot offer anymore assistance with this topic. If you feel this is unjustified, please PM Admin to have this topic reopened.

This topic is closed.
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