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CD/DVD drive is not detected


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#1
flyinsquirrel145

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Hello everyone,
I'm having quite an issue with my HP Pavillion laptop. A while back my CD/DVD drive stopped working for no apparent reason. The CD tray wouldn't open when my computer was running so I just thought it was jammed. Later on I figured out that my CD tray would open right when I started up my computer and it would show signs of it working because the light on the tray would blink green, but when it got to the loading screen for Windows it would stop working completely. This problem continued but I didn't care too much because I was not using it often anyway. Now that I need my drive to install some programs I need for school, I would really like to get it fixed. I don't believe the drive is faulty because it seems to run well before I get to the Windows loading screen so maybe it might be some settings that were changed on my computer?

I have checked and the BIOS does recognize that the drive is there. When my computer is fully loaded the drive is not shown anywhere. It is also not shown in the device manager either.

I'm running Windows Vista.

Any help would be greatly appreciated.
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#2
rshaffer61

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Hello flyinsquirrel145.... Welcome to GeeksToGo, :) :) :)


One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Thank's to Broni for the instructions
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#3
flyinsquirrel145

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Thank you rshaffer for the prompt reply. I've tried each of the things mentioned in your post but none of them have worked. When I restarted my computer after numbers 3 and 4 the CD drive opened by itself, but after that I've had no response from it.

One interesting thing I found is that there are two ATA Channel0 and ATA Channel1 inside the IDE ATA/ATAPI Controllers section of the Device Manager. Is that a problem or is this normal?

Thank you.
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#4
rshaffer61

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Please Go to
1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results
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#5
flyinsquirrel145

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I did as instructed above and was taken to the Device Manager. There were no entries with yellow exclamation marks or red X's.
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#6
rshaffer61

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There should be ATA 1 and 2 so that is correct.
ok I need you to do the following and let me know what it says

Click the Start and then Right click My Computer
Select Manage and In the Computer Management window, select Device Manager
In the right pane, click to expand IDE ATA/ATAPI controllers
The click on the + sign next to your CD/DVD drive controller which will most likely be the Secondary Controller
Right click on the drive and select Properties
Click the Advanced Settings tab
In the Transfer Mode box that represents your CD/DVD drive (typically Device 1); open the dropdown menu and select PIO Only
Click OK and exit all windows
Reboot to make sure all settings take affect and then try your cdrom drive. Reply back with your results
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#7
flyinsquirrel145

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When I click and expand IDE ATA/ATAPI controllers in the Computer Management window I do not see the CD/DVD drive controller or the Secondary Controller

I've uploaded a screencap just in case I'm overlooking something.

Posted Image

Thank you.
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#8
rshaffer61

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In your case it should be ATA 1

I'm just curious is this all being done in Safe mode?
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#9
flyinsquirrel145

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Alright, when I go to the Advanced Settings tab I don't see a dropdown menu.

I uploaded another screencap

Posted Image

And none of this has been done in Safe Mode.
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#10
rshaffer61

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Can you try the drive in another system?
How old is the drive?
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#11
vinod_r2

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now.. let's try these steps.

Turn off the computer fully. Unplug the power cable from i and then take out the battery so that there is no power supply to the laptop.......
then press the power button on the laptop without any power connected to it..... hold on to the power button for 20 to 30 secs..

Once done connect the power cable and start up the computer.

Once the machine has booted up check on the status of the CD/DVD drive and post back the details of the laptop model etc..( DV!@#$@ or Presario or Pavillion #@$%%.. etc...)

:-)
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