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Stop: 0x0000007E mup.sys error


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#1
JD37

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We've got a mup.sys error on one of our computers at work. When starting normally, we get to the welcome, select profile screen than it simply blue screens, with the stop: 0x0000007E error code. We can get to safe mode with no problem, and mup.sys is the last loaded driver, but it does continue on into safe mode. We tried a registry cleaner program, but that didn't fix it.

There have been no added hard drives or anything to this computer.

The computer is a Dell Precision PWS390, with a 3 GHz pentium 4 CPU, 2 GB of RAM, and it's running XP Pro,Ver. 2002, Service pack 3.

I don't know alot when it comes to hardware on these things, so you may have to bear with me.
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#2
rshaffer61

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Work computer so how many are we talking about and how many employees in the job?
Do you have a IT department?
Have they attempted to correct the problem?
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#3
JD37

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5 computers on the network, and no IT dept. We're a small company.
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#4
rshaffer61

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Well the good news is we can assist in one system.
The bad news is that in 99.9% of the systems that have this mup.sys error the only resolution is to format and reinstall OS.

The problem is not really the mup.sys file but the next file it is trying to load. Each system loads the files a little different so it is impossible to know what is locking the system up.
If you have the full version Genuine Original Microsoft XP disk you can attempt a Repair Installation.
There is no guarantee this will fix the problem as I said before we have no ideal what the real problem is.
The questions really is if the systems are on a network then is there a central server that all the information is kept on?
If so then the system itself is not retaining any information and reinstalling and setting up the network on it should resolve the issue.
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#5
JD37

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Yes, there is a central Server that stores all of our data, and we do have the XP disk.
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#6
rshaffer61

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st formatting and installing XP fresh.
This should take care of your problem.
Go HERE for step by step instructions on how to partition, format, and install XP fresh
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