[kidamnesiac84]

I've downloaded 4 different malware programs in the past 2 days and none of them will open or function after download. My internet is working fine, but my WLM keeps crashing.

[mpascal]

Hi kidamnesiac84,

Welcome to Geeks To Go!

My name is mpascal, and I will be helping you fix your problem.

Please keep in mind that I am still in training, so there may be a delay between replies. This is so that my posts can be checked by a resident expert, ensuring an accurate response that will get your computer back to normal as soon as possible.

Before we begin, I would like to make a few things clear so that we can fix your problem as efficiently as possible:

• Be sure to follow all my instructions carefully! If there is anything you don't understand, don't hesitate to ask.
  
• Please do not do anything or perform other steps unless I have asked you to do so.
  
• Please make sure you post all logs I ask you to, and make sure that the entire log gets posted.
  
• If you are unsure of how to reply, or need help with anything regarding the website, please look here

I also recommend that you print these instructions as you may be required to boot in safe mode

[mpascal]

Hi kidamnesiac84,

STEP 1 - RootRepeal

Download RootRepeal from one of the following locations and save it to your desktop:

Link 1.
Link 2
Link 3

• Double click to start the program
  
• Click on the Report tab at the bottom of the program window
  
• Click the button
  
• In the Select Scan dialog, check:
  
  
  • Drivers
    
  • Files
    
  • Processes
    
  • SSDT
    
  • Stealth Objects
    
  • Hidden Services
    
  • Shadow SSDT
  
  
• Click the OK button
  
• In the next dialog, select all drives showing
  
• Click OK to start the scan
  
  Note: The scan can take some time. DO NOT run any other programs while the scan is running
  
  
• When the scan is complete, click the button and save the report to your Desktop as RootRepeal.txt
  
• Go to File, then Exit to close the program

If the report is not too long, post the contents of RootRepeal.txt in your next reply. If the report is very long, it will not be complete if you post it, so please attach it to your reply instead.

To attach a file, do the following:

• Click Add Reply
  
• Under the reply panel is the Attachments Panel
  
• Browse for the attachment file you want to upload, then click the green Upload button
  
• Once it has uploaded, click the Manage Current Attachments drop down box
  
• Click on to insert the attachment into your post

STEP 2 - Win32kDiag

Please download Win32kDiag from one of the links below and save it to your desktop:

Link 1
Link 2
Link 3

• Double-click on Win32kDiag.exe to run the program - if you are running Windows Vista, right click and select "Run as Administrator"
  
  
• A black command prompt window should open, and begin to scan. Keep in mind that this scan may take a while.
  
• Once it has finished, you should see a message in the command prompt that says "Finished! Press any key to exit.." - press any key now.
  
• A log file named Win32kdiag.txt will be created on your desktop. Please copy and paste this in your next reply

STEP 3 - Reply

Please reply with the following:

• RootRepeal Log
  
• Win32kDiag Log

[Essexboy]

Due to lack of feedback, this topic has been closed.

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