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#76
simplee55

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running Win8
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#77
123Runner

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Question Runner, that box you said that should have asked me about the PASSWORD, well it never came up to ask if I wanted to keep my passwords, why ???

To answer this question.
If you have Firefox or Opera and you select all under those tabs across the top, then you will get the question about keeping the passwords.
You probably do not use firefox (mozilla) or opera as browsers.
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#78
rshaffer61

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WIn8 ??????
Open IE go up to the top of the window and click on Help and then on About
Does it say IE8?
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#79
simplee55

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rshaffer:

Here are the Screen shot of Adaware after running the scan.

Also, MyWebSearch I thought I deleted it, in fact I know I did, but FunWeb, I've seen that in the Program Files in the "C" drive, I had no idea that's where MyWeSearch came from. I hate these ToolBars. I did a complete search of Files and Folders looking just for those critters. In fact, I regularly go into the "C" drive to see if everything is ok. What I've noticed is this,

When you do a SEARCH on the "C" drive a lot of items that I'm searching for, things I know I've seen on the "C" drive, well the SEARCH results come up "NOT FOUND". I have to fiscally go into that drive and delete the File(s) or Folder(s) myself, this shouldn't be.


Runner:

I only use IE 8. I dont like the feel of FireFox or of the other One.
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#80
simplee55

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rshaffer:

if you notice, there is no About under the Helps page.


Internet Explorer:

See the screen shots for your questions:

Also, that's Yahoo's default home page, not the one I want. Notice the SIGN IN tab in yellow. Always have to go there so I can log in. It can be very frustrating.

Why Win8??

Well I guess I'm one of Microsoft's loyal followers. Years ago I tried FireFox and couldn't get use to how to navigate thru that browser and there were features that I didn't like, just didn't feel right to me, Opera was the same. Even though there are Security issues with IE, I'm use to it and like the feel of how Gates built it ... go figure.

And how I know it's IE8 is, I clicked on Control Panel and Add -- Remove Programs, and saw Win Internet Explorer 8.

Edited by simplee55, 02 November 2009 - 05:48 PM.

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#81
rshaffer61

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No at the top of the IE window you see the word Help?
Click on that and then About should be there.
Also it seems that MyWebSearch has installed a tooldbar according to the warning but I see no tooldbar.
You may have a active infection on your system.

I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here
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#82
simplee55

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rshaffer:

Got your instructions, thanks.

I didnt think that you were fiscally looking for any tool bars. I hide somethings on IE, let me unhide them and show you what's there. I hide them because it gives me more screen space than having all the little ICONS taking up too much space. I will show you a new SCREEN shot.

Also, I deleted MyWebSearch. Should I also delete FunWeb too??? And so there is nothing showing in that Adware report that I should be concerned with.
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#83
rshaffer61

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Anything with web search and fun web should be uninstalled form IE..
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#84
simplee55

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rshaffer:

I have a question for you.

Would you be willing to look at the long E-mail instructions that Yahoo Tech Support sent me on hopefully solving the IE problem???

Well, the whole thing are not instructions, it's more telling me what the problem could possibly be. Towards the bottom of the E-mail are the instructions.


simplee
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#85
rshaffer61

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Readers digest version them and attach a notepad with the instructions.
If you can scan them in and save the file as a notpad that will work also.
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#86
simplee55

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rshaffer:

Debra,

Thank you for writing to My Yahoo!.

I understand you are still getting sent back to the sign-in page. I
realize how frustrating this could be and apologize for the
inconvenience and the time taken to resolve the issue.

This is typically caused by a cookie not being properly set within your
browser. A "cookie" is a small piece of information stored by your
browser to help identify who you are. Yahoo! uses cookies to keep you
signed in to your account as you move from page to page. If your cookie
isn't being accepted properly, you'll be signed out of your account when
you move to a different page. This is most likely why you're having
trouble signing in and remaining signed in.

There are a number of reasons why your cookie may not be set properly.
I've listed them from easiest to hardest in order to save you
unnecessary steps. If you have any questions regarding any of the
recommendations, please reply to this message and I will gladly assist
you.

I. The date on your computer is set incorrectly. Since cookies rely on
dates, a computer with an incorrect date may "mislead" your browser into
forgetting about your cookie. To fix this, set the correct time and date
on your computer.
- - - - - - - - - - - - - - - - - - - -

II. You have installed an application that monitors/blocks cookies from
being sent. These include virus protection software, etc. To remedy
this, disable the monitoring application before Signing In.
- - - - - - - - - - - - - - - - - - - -

III. You are behind a firewall that doesn't allow you to receive
cookies. This could be the case for users connecting from a business
intranet that limits cookie acceptance for security reasons. To check if
this is a factor, contact your System's Administrator.
- - - - - - - - - - - - - - - - - - - -

IV. Your browser is not set to accept cookies. Most browsers have the
option of either accepting all cookies, showing an alert before
accepting a cookie, or not accepting cookies at all. In order to use
Yahoo!'s personalized services, your browser must be set to accept "all
cookies without alerts".

To configure your browser to accept cookies, follow the instructions
below for your browser and version. When making these adjustments, be
sure to confirm any changes you make by clicking "OK".

Internet Explorer:

1. Click the 'Tools' menu and select 'Internet Options'.
2. Click on the 'Privacy' tab.
3. Make sure the security level is set to 'Medium' or 'Medium-Low'.
4. Click 'OK'.
- - - - - - - - - - - - - - - - - - - -

V. Your browser's cookie files might be corrupted. Corrupted cookie
files sometimes stop supporting Yahoo! Mail. Try shutting all of your
browser's windows, and then deleting the cookie files in your browser's
directories. You should delete the cookie files themselves, but you do
not need to delete the folders where they are stored.

If you're using another operating system:

Some web browsers have their own existing steps for deleting cookies.
For instance, with Internet Explorer versions 4 and higher on Macintosh,
you can delete the cookies files via the 'Cookies' panel in Internet
Preferences. For browsers that don't have that ability, these general
instructions may help:

Find the cookie files. To find these files:

1. Use your operating system's "Find" or "Search" feature to search for
the word "cookies".
2. This should bring up a list of the folders and files with the word
"cookies" in their file names.
3. Identify the Internet cookie files. It is important to differentiate
Internet cookie files from other files with the word "cookies" in their
file names. Internet cookie files are usually located within your
browser's directory on your hard drive.
4. Delete the Internet cookie files. Do NOT delete any file that you
believe you may have created yourself or that you suspect might not be
an Internet cookie file.
- - - - - - - - - - - - - - - - - - - -

VI. If none of the above suggestions have solved your problem, your
browser itself might be corrupted. The easiest solution may be to try
another browser on your computer. You may want to reinstall your current
browser as well by finding the original installation file and repeating
the install process. As a last resort, you can download a new browser,
or an updated version of your present browser, from the Internet.

The Internet Explorer browser can be found at:

http://www.microsoft.com/ie/download/

If after trying these recommendations, you continue having trouble,
please reply directly to this email and let me know what steps you tried
and we can continue troubleshooting. Your satisfaction is very important
to us and we truly appreciate your patronage of My Yahoo!

Thanks rshaffer :)

simplee
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#87
rshaffer61

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OK let's take this one step at a time

I. The date on your computer is set incorrectly. Since cookies rely on
dates, a computer with an incorrect date may "mislead" your browser into
forgetting about your cookie. To fix this, set the correct time and date
on your computer.


Check the date by rebooting your system and at the first post screen tap the DEL button. This will allow you into the bios.
First screen should have the date and time. Are they correct?
If not set them and then click F10 to save and exit.
Click Y to verify Save and Exit
System will reboot.
Try IE now and let me know if it works.
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#88
simplee55

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rshaffer:

I am very uncomfortable with these instructions, but I did attempt it.

Let me Quote you:

Check the date by rebooting your system and at the first post.
Do you mean at the first (1st) screen, tap the DEL button
???

The very first (1st) screen is the DELL logo screen.
On that screen in the upper RIGHT hand corner it says F2 = Set up and F12 = Booth Menu

I started tapping the DEL key and nothing happened, it just kept right on going to the 2nd screen with is the WinXP screen, than the Desktop.

Maybe it's fear that wouldn't let me keep hitting that DEL key, but I did do it. But I wanted to make sure I totally understood what you are saying to.
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#89
rshaffer61

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F2 setup is the one you need to do.
I understand the unknown but if you don't try we can't run the problem down.
You have done great so far and as long as you don't change anything without my instructions you will be fine.
Once you are in the setup area I just need to make sure the date and time is set correctly.
If it is then no need to change any settings.
Then just exit out and system will reboot.
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#90
simplee55

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rshaffer:

I did it and the TIME and DATE are set right. Nov 3rd and the time was 6:32-am.

What's next???



:)
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