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PC Hangs


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#1
Mac 1

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Hi

My PC has started to hang on the windows 'preparing to standby' screen

This often happens when I try to put the machine to sleep but has also happend when left unattended for 20 mins or so.

The only solution I can find is to swich off the PC with the on/off button

I have recentley replaced the HD and restored all of the original software due to a fault causing the machine to crash.

Any assistance would be gratefully received

Mac 1 :)
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#2
rshaffer61

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Welcome back Mac1
Is this the same system as I helped you with HERE?
By Standby are you suggesting like Hibernation mode?
This mode I find to be a problem and normally causes a issue like yours.
Let's check some things out to make sure it is not your hardware.

Go to
Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
After this has completed then proceed to the below


If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#3
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Hi again

Yes, this is the same PC.

The machine has just hung again when I left it for about 10 mins

It also has a sleep button which has a moon on it, it usually hangs when I use this facility but as also when I ;leave the machine (working as normal) for 20 mins or so........but not every time.

I will follow the instructions and let you knwo how it goes.

Many thanks again for your assistance!!! :)
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#4
rshaffer61

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No problem and just as a suggestions go into Control Panel
Power options and make sure that the system isn't set to Hibernate or power down.
If so change these to Never and see if it still does it.
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#5
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Hi

I've completed both sets of test with NO errors showing

I ran the memory test through over 7 cycles which took about 6 hours to complete

My PC still hangs (intermittently) when I leave it for a period of time

Where do we go next please?
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#6
rshaffer61

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Did you do the instructions from post #4 ?
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#7
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Hi

Yes, the settings were already as described
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#8
rshaffer61

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Then let's move on to the next steps.

Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"



Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to know location.
7: Attach to your next reply.

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#9
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Hi again

The Everest page is slightly different and does not have the summary report option

It goes into a further page with the following options:

All Pages

System Summary

Hardware related Pages

Benchmark pages

Custom selection
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#10
rshaffer61

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System Summary
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#11
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Hi

I think I have what was requested:

I will run the 2nd check now

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer SANCHEZ (ACM Interim Management)
Generator HP_Owner
Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
Date 2009-11-04
Time 17:33


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Computer Name SANCHEZ (ACM Interim Management)
DirectX 4.09.00.0904 (DirectX 9.0c)
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 3
User Name HP_Owner

Motherboard:
BIOS Type AMI (07/26/06)
Communication Port ECP Printer Port (LPT1)
CPU Type Intel Pentium 4, 3066 MHz (23 x 133)
Motherboard Chipset ATI Radeon Xpress 200
Motherboard Name Unknown
System Memory 2048 MB (DDR2-533 DDR SDRAM)

Display:
Video Adapter NVIDIA GeForce 7500 LE (512 MB)

Multimedia:
Audio Adapter ATI SB450 - High Definition Audio Controller

Storage:
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Disk Drive WD 5000AAV External USB Device (465 GB, USB)
Disk Drive WDC WD5000AADS-00S9B0 (465 GB, IDE)
Optical Drive TSSTcorp CD/DVDW TS-H652L
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 476929 MB (417713 MB free)
E: (FAT32) 476821 MB (441799 MB free)
Total Size 931.4 GB (839.4 GB free)

Input:
Keyboard Enhanced Mulmedia PS/2 Keyboard
Mouse HID-compliant mouse

Network:
Network Adapter Compact Wireless-G USB Network Adapter with SpeedBooster (192.168.1.100)
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC
Modem Agere Systems PCI-SV92PP Soft Modem

Peripherals:
Printer Fax
Printer HP Photosmart C7200 series fax
Printer HP Photosmart C7200 series
Printer Microsoft Office Document Image Writer
USB1 Controller ATI SB450 - USB Controller
USB1 Controller ATI SB450 - USB Controller
USB2 Controller ATI SB450 - USB 2.0 Controller
USB Device Compact Wireless-G USB Network Adapter with SpeedBooster
USB Device USB Human Interface Device
USB Device USB Mass Storage Device


--------[ Debug - PCI ]-------------------------------------------------------------------------------------------------
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#12
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Hi

I am having troble uploading the file

it is about 560K so it may be too large?
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#13
rshaffer61

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Autoruns?
Save it as a notepad file. Then it should attach.
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#14
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Hi

Hope this is what you require as I'm not sure how to save as a note pad format

Attached Files


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#15
rshaffer61

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Open Autoruns, click on "Logon" tab, and UN-check:


+ "NvCplDaemon" (Doesn't need to auto start)
+ "Recguard" (Registry fix programs can cause problems)
+ "HP Digital Imaging Monitor.lnk"
+ "MSMSGS" (Start when you use it not auto start)


The next file needs to be manually disabled and is only needed if you use multi language on your keyboard. If you do then skip the step.


To turn off just ctfmon.exe go to:

Control Panel then to Regional and Language Options

Click on the Languages Tab then click the Details button

Click on the Advanced tab

Check the box that says Turn off advanced text services option

Click A and then OK





When done restart computer and then:



Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:
It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged

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