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#1
john god

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Hello,
This problem is on my granddaughters pc.
There was no upgrade or any computer change.

Went on the pc, got a black srceen Stop error.
Next srceen was a blue screen.

unmountable_boot_volume

Technical Information

Stop:oxooooooed(ox865de900,oxcoooooo6,oxoooooooo,oxoooooooo)

Problem is the pc was bought used, about a year ago,
never had any problems with it, worked fine.
Programs was pre-installed,
so she don't have the windows xp home edition cd.

Please,is there any way of getting rid of the blue screen?
What would she need to do or get?

Thank-You,
John
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#2
stupidhomer

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Looks like the partition with XP on got corrupted, I recommend you find an XP disk somewhere, put it in, and hit R when it asks what to do, then type chkdsk /F /R C:

It will check the disk for errors and hopefully repair it.

EDIT: If you can't find any XP disk, just borrow one off of one of your friends, doesn't matter whether home-edition or pro

Edited by stupidhomer, 04 November 2009 - 02:26 PM.

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#3
rshaffer61

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doesn't matter whether home-edition or pro


WRONG it does matter.
Also is this a OEM system like Dell, Compaq, HP, Gateway?
The problem can be caused by a failing ide ribbon cable, a failing ide controller, a failing hd.

Please do the following to check hardware first.

Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

Thanks to Broni for the instructions
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#4
john god

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Thanks for the info.
Its a Dell XP home edition.

Once the blue screen shows, it doesn,t let me do anything.

Can I run the info you mentioned on my pc,
which also is a Dell,to a disk and than use it on her pc?
Can I make a bootable CD to use on her pc from my pc?
Or should I use floppies instead?

Thanks again,
John
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#5
rshaffer61

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Yes you can run the HD diagnostics because it does not run under windows. It is used by making a bootable disk so the system does not depend on Windows or the HD.
Yes you can download the diagnostic program, make the bootable disk on your system and then take cd to her system to use. You may have to change the boot sequence in the bios to boot to cdrom first.
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#6
john god

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Went to tackteck.com
but not sure what to download to my cd.
Also ImgBurn.com.
Don't know what iso means.
Should I download both tackteck.com and ImgBurn.com
to a cd?
I won't be seeing her for about 2 weeks or so.
Also how would I change the boot sequence if need be?
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#7
rshaffer61

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Imgburn is the program you use to burn the iso to you cdrom.
To change the boot sequence you need to get into the Bios\Cmos are of your system. Below I will add the instructions but be warned yours may not be exactly the same so use the instructions as just a guideline.


To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.

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#8
john god

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Went to tackteck.com to run the hard drive diagnostic tool
to my cd, on my Dell.
It says download the latest diagnostic software and utilties
from the manufacturer of your hard drive.
She has a Dell also, how do I find out her hard drive manufacturer?

Also on the right side of the tackteck site it has
featured articles, do I need to copy any of them to cd?

Thanks Alot,
John
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#9
rshaffer61

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If you are unsure then I suggest using the one named SeaTools
It will work with the majority of hard drives.
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#10
john god

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Two questions if you don't mind.
This is the only way I get to learn.
And of coarse, thanks again for your help.

I have Windows XP Pro and my wife has XP Home.

Can I use one of my disk on her pc?
Would it be better to make her own
bootable disk so she always has one?

Also, I had Windows 98, before XP.

Will the resource disk for 98, be of any use
or should I just get rid of it?

I don't know anyone who has 98.

Thanks again,
John
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#11
rshaffer61

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You have to use the OS disk that is installed on the system.
98 unless you want to keep it for memories and have no intention of reloading it is no good to you.
I'm not really sure what you are trying to accomplish.
If you are trying to run the chkdsk option then use the OS disk that is installed on the system we are working on.
Since they are Dell systems is the OS disk a recovery disk or is it a fill genuine microsoft disk?
Recovery disk will not work for this.
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#12
123Runner

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For further clarification

You do not "copy" an iso image to a CD. You must use a program like imageburn or Burncdcc or nero.
Rshaffer61 likes imageburn. I like Burncdcc. They are both a no frillls and easy to use for iso files.

If the OS disk is not a full XP pro or home, then you will need the RC.iso (recovery console iso) to run some commands like chkdsk.
Lets see what the disk diagnostics shows first.

But to be prepared, the following is the instructions and link for RC.iso

Download Windows Recovery Console HERE
Download, and install free Imgburn
Using Imgburn, burn rc.iso to a CD.
Boot to the CD...let it finish loading.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
Then, follow the steps from Repair Windows XP,:
Starting below this picture on page 1:

123runner
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#13
john god

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Not sure if its a recovery disk or full.
Both of my pc's were used.
My XP Home was refurbished.
My XP Pro was giving to me by my company that moved.
I have both disks for these pc's.
Don't have the one for my granddaughters.
Just trying to fix her blue screen.

I downloaded what you said.
Seatools for Windows:
30 Files / 7 folders

ImgBurn

Copied both to seperate cd's.

Do I need anything else?

Thanks'
John
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#14
123Runner

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Chances are that the CD's you have are recovery CD's.

As for the

I downloaded what you said.
Seatools for Windows:
30 Files / 7 folders

, you wont see the files and folders in an iso image.

You should be at THIS PAGE
You should be under the column "ISO CD-ROM Image" and choose EN
Download it to a spot on your computer where you will find it.
The file is labeled SeaToolsDOS213bEURO.ISO
Install Imageburn to your computer.
Use imageburn to burn the SeaToolsDOS213bEURO.ISO to a CD.
Take that CD with you to your granddaughters.

If you want to test the CD you just created, you can try it in your computer. As rshaffer61 previously stated you may have to change the boot up sequence in yours (if you try it) and your granddaughters.
NOTE: The boot sequence may be ok, but if not then the CD will not boot and run.
You will not hurt your computer if you want to try it. We are assuming the drive in the Dell is seagate.

123runner
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#15
rshaffer61

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Does the disk say Dell?
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