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#1
benjomama

benjomama

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Went through all the steps advised in the sticky post, still having problems.

Log below. Please help!

Logfile of HijackThis v1.99.1
Scan saved at 10:30:02 PM, on 5/15/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\Explorer.EXE
D:\Program Files\DLink\Bluetooth Software\bin\btwdins.exe
D:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
D:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
D:\Program Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
D:\WINDOWS\system32\ZoneLabs\vsmon.exe
D:\Program Files\WZCBDL Service\WZCBDLS.exe
D:\WINDOWS\system32\fxssvc.exe
D:\WINDOWS\System32\shnlog.exe
D:\Program Files\D-Link\Air USB Utility\AirCFG.exe
D:\Program Files\CA\eTrust EZ Armor\eTrust Anti-Spam\QSP-2.1.215.5\QOELoader.exe
D:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe
D:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe
D:\WINDOWS\System32\intmon.exe
D:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe
D:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
D:\Program Files\Internet Explorer\IEXPLORE.EXE
c:\Program Files\interMute\SpySubtract\SpySub.exe
D:\Program Files\Microsoft Office\Office10\OUTLOOK.EXE
D:\Documents and Settings\Ben\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.quicknavi...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.quicknavigate.com/bar.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.quicknavi...earch.php?qq=%1
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.quicknavi...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://www.quicknavi...earch.php?qq=%1
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.quicknavi...earch.php?qq=%1
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = http://www.quicknavigate.com/
O2 - BHO: (no name) - {FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFFF} - D:\WINDOWS\System32\hp533B.tmp
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - d:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Advanced Tools Check] D:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.EXE
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [D-Link Air USB Utility] D:\Program Files\D-Link\Air USB Utility\AirCFG.exe
O4 - HKLM\..\Run: [Security iGuard] D:\Program Files\Security iGuard\Security iGuard.exe
O4 - HKLM\..\Run: [QOELOADER] "D:\Program Files\CA\eTrust EZ Armor\eTrust Anti-Spam\QSP-2.1.215.5\QOELoader.exe"
O4 - HKLM\..\Run: [CaAvTray] "D:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVTray.exe"
O4 - HKLM\..\Run: [CAVRID] "D:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [Zone Labs Client] "D:\Program Files\CA\eTrust EZ Armor\eTrust EZ Firewall\ca.exe"
O4 - HKCU\..\Run: [TivoServer] "D:\Program Files\TiVo\Desktop\TiVoServer.exe" /service
O4 - HKCU\..\Run: [CallSpeak Dialer] D:\PROGRA~1\CALLSP~1\CallSpeak Dialer.exe -auto
O4 - Global Startup: Acrobat Assistant.lnk = D:\Program Files\Adobe\Acrobat 5.0\Distillr\AcroTray.exe
O4 - Global Startup: BTTray.lnk = ?
O4 - Global Startup: D-Link AirPlus.lnk = ?
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: &Google Search - res://d:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://d:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://d:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Send To &Bluetooth - D:\Program Files\DLink\Bluetooth Software\btsendto_ie_ctx.htm
O8 - Extra context menu item: Similar Pages - res://d:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://d:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - D:\Program Files\AIM\aim.exe
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - D:\Program Files\DLink\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - D:\Program Files\DLink\Bluetooth Software\btsendto_ie.htm
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - D:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O12 - Plugin for .spop: D:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://activation.rr...oad/tgctlcm.cab
O16 - DPF: {02BED220-FBC7-4392-93A2-3A50B056F78E} - http://down.plaxo.co...ease/instub.cab
O16 - DPF: {14A3221B-1678-1982-A355-7263B1281987} - ms-its:mhtml:file://C:tsk.mht!http://69.50.171.149....chm::/file.exe
O16 - DPF: {342999A3-728D-4DF6-BB81-CDD1A743096A} (MRActivXUI Class) - http://comp.mediarin...wbaxuiph570.cab
O16 - DPF: {77AAD261-A84E-4564-BEC2-C51FF6A7187F} (MRActivXUI Class) - http://comp.mediarin...wbaxuiph612.cab
O16 - DPF: {90051A81-3018-4826-8B38-DD60B6B53F9C} (Snapfish File Upload ActiveX Control) - http://www.snapfish....pfishUpload.cab
O16 - DPF: {9059F30F-4EB1-4BD2-9FDC-36F43A218F4A} (Microsoft RDP Client Control (redist)) - https://access.wsgc.com/msrdp.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {DC16B85F-DFBF-482C-8CB8-CEAD153AC965} (KayoteSIPClient Class) - http://calls.borderp...ayoteClient.CAB
O16 - DPF: {F5131C24-E56D-11CF-B78A-444553540000} (Ikonic Menu Control) - http://activex.micro...eb/ikcntrls.cab
O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - D:\Program Files\DLink\Bluetooth Software\bin\btwdins.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - D:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\ISafe.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - D:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
O23 - Service: TiVo Beacon (TivoBeacon2) - TiVo Inc. - D:\Program Files\Common Files\TiVo Shared\Beacon\TivoBeacon.exe
O23 - Service: VET Message Service (VETMSGNT) - Computer Associates International, Inc. - D:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs Inc. - D:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: WZCBDL Service (WZCBDLService) - D-Link - D:\Program Files\WZCBDL Service\WZCBDLS.exe
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#2
Trevuren

Trevuren

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Hi benjomama and welcome to the Geeks to Go Forums.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order in which they are mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

My name is Trevuren and I will be helping you with your log.

1. Go to Geeks to Go
. Click on My Controls at the top right hand corner of the window. (make sure you have signed in first)
. In the left hand column, click "View Topics"
. If you click on the title of your post, you will be taken there

2. Also, while at the My Controls page, check the box to the right of your post and then scroll down.
.Where it says "unsubscribe" click the pull-down menu and select "immediate email notification"

3. Please DELETE your current HJT program from your Desktop.

4. Download the most current version of Hijackthis (v.1.99.1) to a folder of its own. HJT needs to be in its own folder so that the program itself isn't deleted by accident. Having the backups could be VITAL to restoring your system if something went wrong in the FIX process!

A. Please click on the "My Computer" icon, then the C: drive icon. Next Right click on the desktop and choose NEW from the list available then> Folder' and name the folder 'HijackThis'. The end result should resemble something like this C:\HijackThis\

B. Download Hijackthis from:HERE

C. Double Click on 'HijackThis.zip' to extract and install HijackThis.exe to the new folder.

D. Close ALL windows except HJT

E. SCAN with HJT and SAVE LOG. (a notepad window will open with the log in it when you click Save Log) (Ctrl-A to'select all', Ctrl-C to 'copy')

F. POST the log in this thread using 'Add Reply' (Ctrl-V to 'paste')


DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL WE CHECK THE LOG, AS MOST OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER


Regards,

Trevuren

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#3
Trevuren

Trevuren

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  • Retired Staff
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TO ADMINISTRATION

This topic is closed due to no response. Should the original poster need it reopened, please contact a staff member.

Trevuren
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#4
Trevuren

Trevuren

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  • Retired Staff
  • 18,699 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
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