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Hard drive not recognized after many overheats


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#1
trishh

trishh

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I recently reformatted my computer because around 15 minutes after turning it on, i would get a blue screen that says something about crash dump. Also, right after i put in my password to log in to windows, the screen would turn black twice quickly and I noticed it always did that once i was going to get the BSOD in 15 minutes. Ever since I got my computer, it overheated every once in a while when I played games that are pretty big. I'm sure that destroyed the hard drive a little until the point of getting BSOD.
I reformatted my computer once I kept getting the blue crash dump screen and everything was fine and back to normal for a week. The same thing started happening again where the screen would blink black twice one right after another when I log on to windows. But something new has happened twice when i turned on the computer. It says it couldn't detect a hard drive in my computer. I just restarted computer and then that message didn't show up again. But I still got the blue crash dump screen later.

I have a Dell Inspiron 1525 with Windows Vista that now only works in safe mode with/without networking.
I'm sure the hard drive is damaged and I was wondering if replacing the hard drive with a better one would solve the BSOD problems and also would let me play games that wont overheat my computer.

If you need any more information about my computer to assist you in helping me, I will be happy to supply it.

Many thanks to anyone who can help me with this problem!

Edited by trishh, 07 November 2009 - 01:05 PM.

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#2
123Runner

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Hi trishh and welcome to Geeks to Go.

Sounds like you have a few issues going on. lets see if I can help/ or at least get the ball rolling.
lets start by getting a look at some info on your computer.

Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"

This will give a starting point.

123runner
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#3
trishh

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Here is the quick report summary:

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer CHRISTIE-PC
Generator Christie
Operating System Microsoft Windows Vista Home Edition 6.0.6001 (WinVista Beta)
Date 2009-11-07
Time 17:13


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Microsoft Windows Vista Home Edition
OS Service Pack Service Pack 1
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name CHRISTIE-PC
User Name Christie

Motherboard:
CPU Type Unknown, 2000 MHz
Motherboard Name Dell Inspiron 1525
Motherboard Chipset Unknown
System Memory 3061 MB
BIOS Type Phoenix (03/10/08)

Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]

Storage:
IDE Controller Intel® ICH8M Ultra ATA Storage Controllers - 2850
IDE Controller Ricoh Memory Stick Host Controller
IDE Controller Ricoh MMC Host Controller
IDE Controller Ricoh xD-Picture Card Controller
IDE Controller Standard AHCI 1.0 Serial ATA Controller
SCSI/RAID Controller Microsoft iSCSI Initiator
Disk Drive WDC WD2500BEVS-75UST0 ATA Device (232 GB, IDE)
Optical Drive PBDS DVD+-RW DS-8W1P ATA Device
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 235350 MB (179875 MB free)

Input:
Keyboard Standard PS/2 Keyboard
Mouse Dell Touchpad

Network:
Network Adapter Dell Wireless 1395 WLAN Mini-Card (192.168.0.10)
Network Adapter Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller
Modem In-Build Conexant Type 2 modem

Peripherals:
USB1 Controller Intel® ICH8 Family USB Universal Host Controller - 2830 [NoDB]
USB1 Controller Intel® ICH8 Family USB Universal Host Controller - 2831 [NoDB]
USB1 Controller Intel® ICH8 Family USB Universal Host Controller - 2832 [NoDB]
USB1 Controller Intel® ICH8 Family USB Universal Host Controller - 2834 [NoDB]
USB1 Controller Intel® ICH8 Family USB Universal Host Controller - 2835 [NoDB]
USB2 Controller Intel® ICH8 Family USB2 Enhanced Host Controller - 2836 [NoDB]
USB2 Controller Intel® ICH8 Family USB2 Enhanced Host Controller - 283A [NoDB]
USB Device Laptop Integrated Webcam
USB Device USB Composite Device
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery




The screenshot of the sensor is attached.Untitled.jpg

Thank you for anything you can help me with!
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#4
123Runner

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Trishh,

Your hard drive is a WD2500BEVS-75UST0 (western digital sata drive). Since you are concerned about its physical condition, we will test that 1st.

Please go to WD Diagnostics.
Download the Diag504fCD.iso
Save it to a spot where you can find it.
Download Burncdcc from my signature.
Run the program and use it to burn the diagnostic iso file to a CD.
Burndcc is a simple CD burning program just for iso files.

You need to boot the computer from the CD in order to have the program run the diagnostics.

To change Boot Sequence in your BIOS
Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.

Let the program run and then post the results.

Also I noticed that the CPU temperature is at 63 celcius. That is on the warm side so most likely any intense usage will increase the temperature to the point where the computer will freeze.

You will have to look at the cooling fans and make sure the are not clogged with dust.
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#5
trishh

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123Runner,

When I pressed DEL button, I did not go into BIOS/Cmos area. It just asked if I wanted to run Windows Vista. I did however get the program on the cd to run and I did a quick scan on my hard drive. I got this result.

TEST COMPLETED WITH READ ELEMENT FAILURE
ERROR/STATUS CODE: 0007
-PLEASE BACK UP YOUR DATA AND THEN RUN EXTENDED TEST
OR RUN A FULL MEDIA SCAN NOW TO RESOLVE THIS ISSUE...-

Thank you.

And regarding the computer being a bit too warm, I take usually take some canned air and open up the back and clean the dust from inside. This doesn't seem to help much.

I would also like to add that I haven't gotten the "Hard drive not recognized message" for the past two days. That has only happened twice but any other time, when I try to log on to Windows Vista (not on safe mode), the whole computer freezes immediately.

Thank you again.

Edited by trishh, 08 November 2009 - 09:10 AM.

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#6
123Runner

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You did what I wanted and that was to run the drive diagnostics. The other info was to get into bios to change the boot order (if needed).
FYI: Instead of the del key, yours might need esc, F1, F10, or something else. It will sometimes tell you during bootup.

You have a problem with the hard drive. That is what TEST COMPLETED WITH READ ELEMENT FAILURE is.
You probably have some bad sectors or blocks.

You should back up any data (you should have backups anyways) you have in case the drive fails. Back up pictures, documents, movies, emails, etc.
Then run the extended test. The EXTENDED TEST - performs a Full Media Scan to detect bad sectors. Test may take several hours to complete depending on the size of the drive. (it does not say if it will repair them).

This from Western Digital's site. Error code 0007 states the drive is defective. Error Codes

123runner
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#7
trishh

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123Runner,

The test finished and the result said
"TOO MANY ERRORS FOUND
ERROR/STATUS CODE = 0225"

I'm thinking it may be easier to just buy a new hard drive that can handle the games I play because this one is too damaged.

Edited by trishh, 09 November 2009 - 08:47 PM.

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