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Windows Explorer NOT REPONDING


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#1
caperstick

caperstick

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I have Microsoft Windows XP Media Center edition Version 2002 Service pack 2. When I use my windows explorer it pops up, but hangs up with only a white screen, unable to close the window unless;ALT CTL DEL and end program. Also, my computer seems to be running slower. I have no problems getting on the internet using Mozilla Firefox or using any other window programs. Tried rebooting...no help but get the message:
pctsTray.exe- Unable to locate component
The application has failed to start because sdinfo.sdp was not found. RE-Installing the application may fix the problem.
Also, noticed when I try window explorer and it does not respond my CPU usage goes to 100%.

Edited by caperstick, 08 November 2009 - 08:26 AM.
removed log

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#2
123Runner

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Hi caperstick and welcome to Geeks to Go.

The first thing is that we do not look at hijack this logs in any forum other that malware. In fact we do not use hijack this in the malware forum either. There is another program that is better.

Please edit your post and remove the hijack this.
Then can you uninstall spyware doctor? This is the program that is causing the "pctsTray.exe- Unable to locate component" and "sdinfo.sdp was not found"

Then we can continue from there.
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#3
caperstick

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Sorry about that, done. Removed spyware doctor and it got rid of the problem pctsTray.exe- Unable to locate component.

Thanks
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#4
rshaffer61

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Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything and restart.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results
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