Unfortunately, I am back with a new problem. This time though it's not a virus. My wife's computer crashed to BSOD and will not start normally or in safe mode. For what it's worth my STOP code is 0x00000024 (0x00190203, 0x8A7B6EF0, 0xc0000102, 0x00000000)
I am trying to do a repair per the instructions in "How-to repair windows XP" sticky but have a problem.
It is a Dell 8400 and when I boot the windows xp CD I choose the "To setup windows..." option followed by agreeing to the terms and conditions, but then my system jut goes to a screen that shows various partitions and asks which I would like to chose. I chose my C: drive, then it just says I needed to reformat before doing anything else. Obviously I don't want to do that yet(I'm trying to save my wife's data).
Should I follow the steps in this link first? -- http://support.micro...p;Product=winxp?
Does Dell use a different method?
If the answer to Questions above are "no" what other options do I have?
Edited by tisoy505, 08 November 2009 - 10:01 AM.