[swish54]

I was doing a disc clean up and accidentally unplugged my computer. When I turned it back on I get a black screen with the following message...Windows could not start because of an error in the software. Please report this problem as: Load needed DLLs for kernel. Please contact your support person to report this problem.

Any support persons out there that can help me with this? I would appreciate any help.

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Which operating system

[Normanings]

Which operating system

[swish54]

Thanks for the reply,

I have a Dell Dimension 2400
2.40 GHz
1280 MB RAM
Windows XP Home

[Normanings]

Do you have your windows xp installation CD?

[swish54]

No

[rshaffer61]

Reboot and click F8 at the second black post window (may be F10 or F12) for Dell to get to the Advanced Boot Menu
Arrow down to the Last Known Good Configuration and highlight it.
Click Enter
Does it boot now?
If not repeat and try Safe Mode
Any luck then?

[swish54]

I tried all that, still get the same message

[Normanings]

You need a windows xp installation disk to fix this (i had a similar prob)

you pop the disk in and follow setup through where is selects a hard drive to install, then simply press the "R" key and itll repair it

Edited by Normanings, 10 November 2009 - 02:53 PM.

[swish54]

Thanks, that's what I figured I would have to do...Do you know if I can download windows XP onto my other computer and burn a disc...Maybe from Dell or Microsoft website?

[Normanings]

You need a genuine xp cd do do this

Edited by Normanings, 11 November 2009 - 01:25 PM.
We never recommend piracy

[rshaffer61]

Thanks, that's what I figured I would have to do...Do you know if I can download windows XP onto my other computer and burn a disc...Maybe from Dell or Microsoft website?

Nope you need to borrow XP of the same type you have from someone.
Home or Pro

There is no legal way to download any Microsoft OS that I know of.
Especially anything since 95 for sure.
I see where this is going and there is a way to do a repair installation but you need a Genuine Microsoft XP disk to do this.
Then follow the instructions below.


· Insert your Windows XP CD in your CD-ROM and then Restart your computer.
· At the first post screen start tapping the Del key to enter System Bios
· Find the Advance Options or Boot Sequence screen.
· You will need to change the boot sequence so that the CDrom is first and the HD is second.
· Press F10 to Save and Exit and then press Enter to accept.
· The system will now reboot
· When the "Press any key to boot from CD" message is displayed on your screen, press a key to start your computer from the Windows XP CD.
· When you see the following message displayed on the Welcome to Setup screen, press ENTER
· To setup Windows XP now, press ENTER.
· At this point an option to press R to enter the Recovery Console is displayed. DO NOT SELECT THIS OPTION.

· On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
· Make sure that your current installation of Windows XP is selected and highlighted in the box, and then press the R key to repair Windows XP.
· Follow the instructions on the screen to complete Setup.

You can also go HERE
to read a step by step tutorial with screenshots.

[swish54]

K, thanks for the help