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Crashing at Start-Up


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#1
FranklenStein

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This concerns a Dell laptop I have through work.

While doing some work, I had an AVG warning pop up stating I had two Trojan horse viruses (Sheur2 type if that's helpful). Didn't really have the two hours to scan the whole computer with AVG, so downloaded and ran Malwarebytes which tracked down 8 infections (5 or so were Rootkit things I believe). Malwarebytes allegedly cleaned them and prompted me to restart the computer.

However, it won't restart. Now simply crashes when it gets to the Dell screen, asking me if I want to restart in various Safe Modes, Normally, or Last Good Configuration. Tried them all several times, but it simply returns to that screen.

Got to the advanced menu and disabled automatic restart and got the following error message:

STOP: 0x0000007B 0xF79AA528 0x00000000 0x00000000

Please tell me I have not effectively lost all my data. Been too long since I backed anything to my external drive! Of course my friend has my XP system disc (a jinx if ever I've seen one), though I imagine that would be my next step? Thanks in advance for any assistance.
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#2
rshaffer61

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I suggest you go to the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the reguested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).
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#3
FranklenStein

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Got it. Will do. PS: Love the "Day of the Dead" avatar. :)
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#4
rshaffer61

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You are very welcome and thanks. Not to many know what my avatar is from.
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