I downloaded the drivers and installed them in the order I was told to download them in by the Dell website but that didn't work. I called Dell tech support and paid for that service and after the tech updated all my drivers she told me my sound card and my DVD burner needed to be replaced. I disagreed and she told me I was wrong and she would be happy to direct my call to the sales department. I declined to go to the sales department, and when I answered the survey I answered honestly saying my problem was not resolved. The next day the manager of the place where my call went to called me and told me once again I was wrong and that my sound card and my DVD burner needed to be replaced, and that the tech who helped me had enough schooling to know this, I on the other hand didn't have the schooling or knowledge to assume it wasn't the sound card and DVD burner and YES this is what the tech literally told me. Oh and of course he offered more than once to transfer me to the sales department, I declined that call transfer.
Since that time I have another computer. NOT a Dell but one that was built by myself with the help of my very computer savvy son, Ok, he's the one that built it and I handed him parts. I have tested both the sound card and the DVD burner from the Dell and BOTH work just fine. Note, my son has tried to get the computer to work, and he can't get it to work either.
I thought with a little time I would try once again to not have a rather large expensive paper weight sitting in my corner and attempt to install XP along with the appropriate drivers in the correct order but it didn't work. So my computer is still not working correctly.
I apologize because I thought with time my anger and frustration would subside and it has but not enough. The computer wasn't very old when this happened and I don't appreciate spending the money on something that is now basically worthless.
I'm not positive what information you need about the computer but I do still have the invoice if you tell me what I should write down.
Dimension 9100, Pentium D 820, sound blaster audigy 2 ZS, PCIw/Dolby Digital EX, IEEE1394, 7.1 channel, THX cert, I can't find the brand of the DVD burner.
Right now Iím not so concerned with the DVD burner not working because I have a fully functional CD burner and USB ports so I can use flash drives to copy anything, Iím just trying to get my sound to work correctly. When I say itís not working I just mean no sound is coming out of the speakers, and yes I have updated the drivers and tested the speakers on my working system. The device manager only has one yellow ? that indicates the PCI card. The computer shipped with a modem but I never used it so we took it out and itís not something Iíve disabled.