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Blue Screen, Can't Open in Safe Mode, Difficulty Repairing with Bo


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#1
farisito

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Hi
ok so I'm getting the Blue Screen message

*** STOP: 0x0000007E (0xc0000005, 0xF77CA3C0, 0xF7C6A528, 0XF7C6A224)
*** atapi.sys - Address F77CA3CO base at F77B4000, DateStamp 41107b4d

so i tried to run in Safe Mode but went back to the blue screen.

so I ran the XP Boot Disk, and had the option of pressing 'Enter' to Install XP, (although after a series of further options it tells me Windows already exists and re-installing will lose all Windows related files as well as potentially losing My Documents - something I am unwilling to lose)
whilst the other option is 'R', to run the recovery console.
Should I go down this route?
If so, would I be right in then typing FIXBOOT at the DOS Command Screen, selecting 'y' for the partition, and then typing Exit. Upon restarting then ignoring the 'Press Any Key' and seeing what happens?
Or is the 'R' recovery route not a good option?

thanks in advance
:)
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#2
farisito

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btw my OS is Windows XP Home Edition
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#3
rshaffer61

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Full retail or Recovery disk?
Make and model of your system please.
Have you changed any hardware or software right before this started?
Try the following and see what it finds.


How to run checkdisk from recovery console (Windows xp). (Courtesy dsenette)
  • Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
    Note:Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
  • When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
    Note:If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
  • When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
  • At the Recovery Console command prompt, type the following then press Enter:

    chkdsk /r

  • Allow this to run UNDISTURBED until completed (45 min or so)
  • Report any errors

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#4
farisito

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hi,

my pc is a dell inspiron 6400

thanks for the reply;
i did the chkdsk /r
and rebooted in safe mode but i'm back to the same blue screen..

what should i do now?..

thanks
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#5
farisito

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oh and the only thing i'd done prior to the crash was delete the majority of my TEMP folder (the temp folder in my user account, not windows).

i think there was some malware lurking in there and deleting it may have had an adverse effect...
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#6
rshaffer61

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Is this a recovery cd or a genuine Microsoft XP installation cd?
Full or upgrade version?
OEM or Retail?
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#7
farisito

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hi,

its a genuine XP installation cd, full version, although its an OEM as it came with the laptop under a DELL heading
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#8
rshaffer61

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Repair Installation Instructions

· Insert your Windows XP CD in your CD-ROM and then Restart your computer.
· At the first post screen start tapping the Del key to enter System Bios
· Find the Advance Options or Boot Sequence screen.
· You will need to change the boot sequence so that the CDrom is first and the HD is second.
· Press F10 to Save and Exit and then press Enter to accept.
· The system will now reboot
· When the "Press any key to boot from CD" message is displayed on your screen, press a key to start your computer from the Windows XP CD.
· When you see the following message displayed on the Welcome to Setup screen, press ENTER
· To setup Windows XP now, press ENTER.
· At this point an option to press R to enter the Recovery Console is displayed. DO NOT SELECT THIS OPTION.

· On the Windows XP Licensing Agreement screen, press F8 to agree to the license agreement.
· Make sure that your current installation of Windows XP is selected and highlighted in the box, and then press the R key to repair Windows XP.
· Follow the instructions on the screen to complete Setup.

You can also go HERE
to read a step by step tutorial with screenshots.

If you want to try and backup your important data before attempting this let me know and I will post the instructions to do that.
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#9
farisito

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problem solved.

thank you!
i really appreciate your help.
:)
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#10
rshaffer61

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Thanks for the update. Can you tell if the suggestion I gave above was the resolution or was there another fix that you made? This could help someone in the future with the same problem.

Congratulations. :) for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience. Thank you for choosing GeeksToGo for help. :) :)
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
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#11
farisito

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a little embarrassing but i'd been using an XP Professional boot disk instead of a Home Edition,
so as soon as i realised i actually went back and followed your initial suggestion
( chkdsk /r )
after restarting it was back to normal completely as though nothing had even occurred!
thanks again buddy
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#12
rshaffer61

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Thank you and don't be embarrassed as it has happened to even the best of us. Good job in figuring out your mistake though., :) :)
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#13
DaddyBravo3

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Can I jump in here?

I am a total Noob. (So much that I am not even sure if I am using the 'noob' word correctly) I am at my kids house and they are using a Dell Dimension E521. Well they are inthe same postion as the original post - can't boot up in NormalMode, SafeMode(any type), or Last Configuration.

I wanted to follow your recommendations above but my 1st thing is finding the right Recovery CD. I haev 4 in my hand but none of them are Receovery CD.

I have:
* Dell E197FP LCD Monitor
* Dell Personal All-In-One Printer A920
* Reinstalling CyberLink PowerDVD Software
* Dell Dimension E521 Resource CD

Is the Resource CD what I need to use?


(Thanks for any help on this...i don't have much money and would like to avoid going down to the Repair shop)
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#14
Bonishka

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Hi,

First time using geekstogo, so not sure if this is the appropriate place to post. I spent an hour reviewing posts and couldn't find an answer to my problem. so here I go...

Blue screen of death!
Last night, McAfee stopped working and then what appeared to be a Windows warning of a Trojan virus, and recommended buying their protection software for $$. So after not getting McAfee working, I installed spybot. It scanned and found 800+ problems. I had to stop it 1/3 way thru the scan. Selected fix problems, and it fixed 700 and unable to fix the last 100.

Can't start in any mode (safe mode, last configuration, etc)
when I re-start, just get the constant blue screen of death.
stop: 0x0000007E (0xC0000005, 0x80537009, OxF79EA1BC, 0xF79E9EB8)

I can't find my Windows XP disc anywhere-- but it is a legal copy.

any suggestions?!?!?

thank you for volunteering your time. that's so awesome.
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#15
rshaffer61

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Direct to: Bonishka

Please start your own topic
Although your issue may seem similar there can be other factors that may need to be resolved.
By bumping on someone's topic it makes it confusing for the tech to understand who they are helping. This can in turn cause the wrong support to be given and can cause instability or worse to happen to your system. Thank you for your cooperation.
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