I think this started several days ago when I accidentally downloaded a file because all of a sudden Windows Defender popped up saying it had found a trojan win32\renos.ji but when I tried to delete the file Windows Defender couldn't do it and eventually it just shut down and now won't start. In normal mode McAfee was showing the system was fine but in safe mode it indicated several things were wrong but when I changed the parameters, they would just go back to the way they were. The web was working off and on and I was able to download Microsoft Safety scan but as it was about to start the scan it just shut down. The system started downloading windows updates but was stuck on 0% when McAfee popped up indicating an something was trying to change a file in the documents and settings\ \temp\b.exe file. After blocking that several times, I finally let it go thru thinking maybe it was needed for windows update. After that things got progressively worse and now I find myself with a system that is virtually helpless.
Are there any super techies out there who have a solution to this? I don't have a clue what to do. At this point, I think I'd be happy if I could just save my data off the PC and use it elsewhere. Thanks for any help.