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problem with (down)loading


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#1
butterflybabie

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I never had any problems with my internet connection, the streaming and downloading used to work smoothly. However, few days ago it started working slow. Videos I want to watch on youtube or any other similar site are loading for ages. If I want to download a file it also takes too long (example 7,54Mb was downloaded in 22 min and 50 sec) and images on the websites take longer to load. The problem is not with my internet connection, because I ran a speed test (download and upload speed: around 1Mb/s). I scanned the computer with antivirus program several times, spyware/malware tests as well and no luck. I also reset the modem and router and cleaned the history, temp files and cookies. But the problem is still here. I use IE 8, tried Firefox, no luck at all. I don't have any download limit. Can please someone help me and let me know what should I do. I’d be grateful forever!
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#2
rshaffer61

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Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:
It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged


When done let us know how speed runs now. :) :) :)
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#3
butterflybabie

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I have done everything you said, but the problem remains :) :)
And I must be blind, I can't see that info on how much speed I picked up, haha.
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#4
rshaffer61

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Two more steps to try.

To disable add-ons in Internet Explorer 8
1. Open Internet Explorer by clicking the Start button Picture of the Start button, and then clicking Internet Explorer.
2. Click the Tools button, and then click Manage Add-ons.
3. Under Show, click All add-ons.
4. Click the add-on you want to disable, and then click Disable.
5. Repeat step 4 for every add-on to disable. When you are finished, click Close.
Now restart IE and retry IE as before. Let us know if it still happens or not. If not then try enabling one add on at a time and trying IE again till you find the problem.
Most times the cause will be a toolbar add on.



Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#5
butterflybabie

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The first step didn't work, so here's a screenshot.

Posted Image
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#6
rshaffer61

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One problem and this may not be related.
512 megs of memory
This is barely enough for the system to run good. I suggest increasing this to 1 gig as thatis the so called sweet spot for XP.
Go to HERE and run the Crucial online scanner.
This will give you the exact memory configuration for your system. You do not have to buy the memory from there, but write down the information and if you need assistance in purchasing the upgrade memory GTG can assist with suggestions also.

Let's try another direction in this. Since chkdsk did not work let's see what is running.

Download Autoruns from the link in my signature below:
1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to know location.
7: Attach to your next reply.

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#7
butterflybabie

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You must be sick of me by now, haha.
Anyway, is there any other way how to attach Autoruns.txt, because it's pretty long and it would take quite few screenshots?
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#8
rshaffer61

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Click on Add Reply instead of Fast Reply
This will open a different window for replying.
After typing your response scroll down and on the left you will see a Browse button.
Click that and find the Autoruns.txt file you saved and click on it.
Now click on the Upload button to the right of the Browse button.
A message should pop up saying upload successful.
Now scroll down a little more and click on Add Reply button.
This should attach file for you.
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#9
butterflybabie

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Ok, here it is:

Attached Files


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#10
rshaffer61

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Open Autoruns, click on "Logon" tab, and UN-check:

+ "Easy-PrintToolBox"
+ "iTunesHelper"
+ "NeroFilterCheck"
+ "QuickTime Task"
+ "SunJavaUpdateSched"
+ "WinampAgent" ""
+ "Adobe Gamma Loader.lnk"
+ "Image Transfer.lnk" ""
+ "Adobe Gamma.lnk"

The next file needs to be manually disabled and is only needed if you use multi language on your keyboard. If you do then skip the step.


To turn off just ctfmon.exe go to:

Control Panel then to Regional and Language Options

Click on the Languages Tab then click the Details button

Click on the Advanced tab

Check the box that says Turn off advanced text services option

Click A and then OK



When done restart computer and then:



Download TFC by OldTimer to your desktop
  • Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  • It will close all programs when run, so make sure you have saved all your work before you begin.
  • Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
  • Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.


Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:
It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged

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#11
butterflybabie

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Well the internet connection is super fast now, but unfortunately it didn't solve the problem. I can't imagine what else could we do :) Tomorrow I'll call my ISP.
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#12
rshaffer61

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Go to SpeedEasy and test your speed on at least three different servers. Once close to you and two at different farther distances away.
What are the results for each?
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#13
butterflybabie

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I'm from Europe, so is it ok to choose 3 of those US servers?
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#14
rshaffer61

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Yep just as a comparative I would make one on the east cost.
One in middle America and one on the west coast.
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#15
butterflybabie

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New York, NY:
Download Speed: 183 kbps (22.9 KB/sec transfer rate)
Upload Speed: 964 kbps (120.5 KB/sec transfer rate)

Dallas, TX:
Download Speed: 158 kbps (19.8 KB/sec transfer rate)
Upload Speed: 1034 kbps (129.3 KB/sec transfer rate)

Los Angeles, CA:
Download Speed: 130 kbps (16.3 KB/sec transfer rate)
Upload Speed: 1016 kbps (127 KB/sec transfer rate)
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