The Windows Update software did not update successfully. Below are some suggestions to help you proceed:
You may have clicked No when prompted to accept the Trust Certificate. To allow the Windows Update site software to install, click Yes when presented with the Security Warning dialog box.
Your Internet Explorer security settings may be set too high. To install the updated software and access Windows Update, Internet Explorer security must be set to medium or lower, and active scripting and the download and initialization of ActiveX controls must be enabled.
Note These are the default settings for Internet Explorer. For more information about Internet Explorer security and instructions on how to change your security settings, read Microsoft Knowledge Base (KB) Article Q174360.
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I DID NOT click no to accept the Trust Certificate.
I changed the security settings to low.
I enabled ActiveX controls.
I followed the instructions in KB Article Q174360.
None of these suggestions worked.
I use AVG Antivirus protection and do a daily scan using Housecall Antivirus Free Online Scan. I also use AdAware 6.0.
Also, for your information, this computer is missing a System.INI file (we've been operating for 4 years without it).
I found this site about a week ago and have been browsing the topics but haven't seen anything that exactly pertains to this problem. BTW, the site is amazing....I've become addicted to reading the problems and what the techs have come up with as solutions. I can actually understand a lot of it - Well Done GeeksToGo!
Any suggestions would be greatly appreciated. This is a last ditch effort to solve the problem myself before calling in a professional (which may very well be the best idea). The computer is used mainly to run ICAD Surveying Software so we're anxious to get to the bottom of this problem.
Please treat me as a newbie who knows next to nothing about computers.
Thank You, SunFaerie