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BSoD Stop: 0x0000007E


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#1
Dan F

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Good evening.
Surfing the net, power flickered off and on, BSoD came up and I cannot recover from it.
Tech info shows,
STOP 0x0000007E (0x0000005, 0xF91557C0, 0xF961352C, 0x9613228)
atapi.sys - address F91557C0 base at F9135000 date stamped 4802539d

Problem computer is dell with winXP pro SP2. I am no computer wiz so if posted help could be intended as such, it would be greatly appreciated.
Cannot reboot computer and have tried reinstall CD with no luck.
When restarted , I have pressed F2 for the start up menu. Selected Boot sequence then moved IDE CD-ROM Device to the top of the list. Inserted Reinstall CD and restarted computer. The screen comes up black with a flashing - in the left upper corner. This flashes for maybe 30 sec the a screen comes up asking how I want to start windows, Safe, Normal...and no matter which I choose , the BSoD comes up.
Your help is greatly appreciated,
Dan F
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#2
Broni

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    Kraków my love :)

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Run hard drive diagnostics: http://www.tacktech....ay.cfm?ttid=287
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: http://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.

NOTE. If your hard drive is made by Toshiba, unfortunately, you're out of luck, because Toshiba doesn't provide any diagnostic tool.

==================================================================================================

A. If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run.

The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#3
Dan F

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How can I ID the Hard Drive manufacturer?
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#4
happyrock

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try tapping the delete key about once a second as soon as you power up...that will get you to your bios...search around and find your hard drive...write down the number...post it back here...

this is probably the easiest route for you to take to check the hard drive...
download the following file: rc.iso....go here..then run chkdsk /r
from the rc.iso cd...be sure the bios is set to boot from the cd drive first...

if you don't have a burning program that will burn .ISO files go here and get burncdcc ..a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its rc.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....put the cd in the cd drive..boot your computer....when you get to the screen that gives you the option to install or repair ...select r...then when you get to the prompt...type in chkdsk /r..press enter

NOTE THE SINGLE SPACE BEFORE THE /
While chkdsk is running you will see a light blue window with a dark blue band at the top and bottom. or a black dos box depending on on which cd you use... a Chkdsk will display the specific stage it is checking as well as the percentage of completion of the stage....
there are 5 stages...it may appear to hang at a certain % for a hour or more...it even will sometimes go back over a area...this is normal...
DO NOT SHUT DOWN THE COMPUTER OR YOU CAN HAVE SERIOUS PROBLEMS...it can take a long time depending on how large the drive is...
You cannot do anything else on your computer while chkdsk is running. When chkdsk is finished, it will automatically reboot your computer....
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#5
Dan F

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I opened the computer and found the hitachi name. Burned the cd installed and restarted. No luck. I pulled one bar of ram then the other with restarts and no luck.


Tried tapping del key during start up. Found Phoenix ROM BIOS PLUS VERSION 1.10 A01 Service Tag 6PW2S21.
Couldn't find any thing about hard drive there.
@ set up page, Boot Sequence is, IDE CD-ROM, Diskette then Hard drive

Edited by Dan F, 20 November 2009 - 08:36 AM.

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#6
happyrock

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can you even get into the bios...tap the delete key once per second as soon as you press the power button...
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#7
Dan F

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Tapping del key at startup I get some bios copyright info dell.com, keyboard failure, flashing - at left of screen the failure to start notice. Then BSoD
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#8
happyrock

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try a different keyboard ...if that doesn't work, your motherboard got hurt when the power "flickered"
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#9
Dan F

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tried a different key board same results. Then tried tapping a little slower. Boot Device menu came up. I selected CD-ROM device and inserted reinstall disc. Press continue the sorry for the inconvenience windows won't start then BSoD
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#10
happyrock

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the reinstall disk needs to be in the optical drive when you power up and start tapping to get the boot device...
try again with it in this time
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#11
Dan F

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Tried again with disc in drive and same results.
Took it in to a friend geek. Forth one he's gotten in two days.
I let you know how it turns out.
Thanks for the help.
Dan F
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#12
Dan F

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Got my computer back. Had a virus that turned off my AVG anti virus then attacked me. Other than that, don't know any details. All seemed good at the shop but when I got home I tried to download and install AVG but I cannot. There is a anti virus program, System Defender, somewhere on my computer that I cannot remove in order to install AVG. Do you know where this program can be found and removed?
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