In the device manager it shows with a yellow '!' and under properties it says;
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"
I thought maybe reinstalling the drives would work but I can't seem to find the drives when I search online, I've tried uninstalling, and I've tried going through Microsoft support pages - the 'Fix it' tool doesn't see any problems, and if I go through Microsoft's instructions to fix it myself (these http://support.micro...spx?scid=314060 ) I cannot follow the instructions as I don't have the LowerFilters registry entry it mentioned half way through.
I have a HP G60 Notebook PC, with Windows Vista Home Basic, and it is a TSST corp CDDVDW TS-L633M ATA disc drive.
Can anyone help a damsel in distress? I'm not at all technically minded, but I need this working asap as I need to install Office to get CV's written up, I have no idea what to do to fix this.