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Can't Access Microsoft Website!


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#1
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Hello, I hope anyone could help me. I can't access Microsoft Website. So what should I do? This happen when I try to update windows when I press Windows Update. When opening the page, then it says "Server not found", but when open other pages, it perfectly loaded. Any help will be appreciated.

Thanks,
Fahmi

Sorry for my bad English.
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#2
Jayman01

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um, I'm not sure how to help, (new to this) but do you have Internet Explorer? Microsoft Update site only works with their own web browser.
Also, if you had a virus lately, it may have changed your host files.

Did you have any viruses or other malware lately?
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#3
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Yep, I have, but I did try to open with Internet Explorer, but the result is still the same. My PC never infected by virus or other malware, beside, I did format my PC to see if this will solve the problem, but it wasn't. :)

Fahmi

Sorry for my bad English.
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#4
bartblaze

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Hi, do you have the latest version of Internet Explorer ?

Try what's described in the following article: http://support.micro...kb/934648/en-us

There are a few other possibilities but please try restarting the service first.

Then, click on the following link
>> http:/windowsupdate.microsoft.com/

Edited by bartblaze, 29 November 2009 - 05:46 AM.

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#5
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I did have the latest version of Internet Explorer but I still can not reach microsoft webiste.
The link you gave also I can't reach.
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#6
bartblaze

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Hi, please check your hosts file.
To do this, browse to the following directory:

C:\Windows\System32\drivers\etc
There should be a file named hosts.cfg
Open it with Notepad or Wordpad.

You should see the following:
# Copyright (c) 1993-2006 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#	  102.54.94.97	 rhino.acme.com		  # source server
#	   38.25.63.10	 x.acme.com			  # x client host

127.0.0.1	   localhost

If there are other lines beneath 127.0.0.1 localhost, for example: 127.0.0.1 microsoft.com ,
remove it.
Note: in Vista there is an additional line, namely; ::1 localhost
If you are not sure what to do, copy and paste the text in your reply.


The other possibility, described by microsoft:

To resolve this problem, restart the BITS service. To do this, follow these steps:
Click Start, click Run, type services.msc, and then click OK.
In the list of services, double-click Background Intelligent Transfer Service.
In the Startup type list, click Automatic, and then click Start.
Click Apply, and then click OK.
Restart the computer.


After restarting, try accessing the following link: Windows Update

Edited by bartblaze, 30 November 2009 - 04:14 AM.

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