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Screen black (even in safe mode) Needs drive update?


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#1
coolmom365

coolmom365

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My screen is black even in safemode. Srceen is working properly, since it will let me choose to bood in safe mode, but once its loaded its just black with a cursor. (I am typing this on another computer. Also, after while screen safer will come on, so I know there is nothing wrong with the monitor) Problems started yesterday when the computer kept shutting itself down. At one point it displayed a blue screen to brief to read all, but it said something about an NVIDIA display driver needing to be updated. Would love to do that, but can't, since my screen is blank. How do I get to where I can at least download and install a new driver, if I can't see what I'm doing?
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#2
123Runner

123Runner

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Hi coolmom365 and welcome to Geeks to Go.

I need to know if this is a laptop or a desk top?

Safe mode loads default video drivers and will not be looking for the nvidia driver.
With what you are stating, I am suspecting a bad monitor/screen.

If a laptop, can you hook an external monitor to it?
If a desktop, have you tried another monitor?

123runner
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