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Blue Screen Error


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#1
infowttech

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Before the blue screen error it said there had been an automatic windows XP upgrade. I got the blue screen shutting down windows"unmountable boot volume, installaion of software might damage windows. Itried to startup in safe mode with no luck. Below is the error mesage.


a problem has been detected and windows has been shut down to prevent damage to your computer

Unmountable boot volume

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware of software is properly installed. If this is a new installation, ask your hadware or software manufactuere for any windows update you might need.

If problems continue disable or remove any newly installed hardware of softwared Disable BIOS memory. options such as aching or shadowing. If you need to use safe mode to remove or disable components, restart your computer. Press f8 to select advanced startup options, and then select safe mode

Technical information

STOP Ox000000ED, ox86D3F920, OXc000006, Ox00000000, OX000000000
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#2
infowttech

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I'm looking at the How to repair Windows XP instructions from your site admin and when I get to the point in windows setup to find the existing XP installations it doesn't give me an option to repair.

Partition (FAT) 39MB 31MB Free -- Too small

C: Partition2 UNKONWN 152547 MB -- tpp full or damaged :)
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#3
infowttech

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I would do a clean install, but the Del Optiplex only gives you a re-installation CD.
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#4
infowttech

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I decided to go with the recovery console notes on the website and was not so lucky.

"with any luck, your PC will boot successfully into Windows XP as if your various DLL, Hive, EXE and NTLDR errors never existed.

The errror that I received was as follows:

Windows could not start because the following file is missing or corrup
<Windows>\system32\ntoskrnl.exe
Please re-install a copy of the above file.

Please advise!!!
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#5
rshaffer61

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Try this.

To restore this file follow the below steps.

1. Insert the OEM or RETAIL Microsoft Windows XP CD. Note: If you have a recovery CD or a restore CD and not a Microsoft Windows XP CD it is likely the below steps will not resolve your issue.
2. Reboot the computer, as the computer is starting you should see a message to press any key to boot from the CD. When you see this message press any key.
3. In the Microsoft Windows XP setup menu press the R key to enter the recovery console.
4. Select the operating system you wish to fix, and then enter the administrator password...
if you haven't set a administrator password just press enter...
5. Type expand d:\i386\ntoskrnl.ex_ c:\windows\system32
this assumes d: is your cd drive letter...change it if necessary
6. You will then be prompted if you wish to overwrite the file type Y and press enter to overwrite the file.
7. Type exit to reboot the computer.


Thanks to Happyrock for the instructions
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#6
infowttech

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Thanks for the info, I tried this and I keep getting the same response

The system cannot find the file or directory specified.

any thoughts?
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#7
rshaffer61

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Is your cdrom the D drive?
If not then change that to the drive letter of the cdrom drive. Then everything should be working as instructed.
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#8
infowttech

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Yes, it is the D drive and I have tried it about 3x's with the same results.
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#9
rshaffer61

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Have you tried a repair installation?
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#10
infowttech

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Yes, when I get to the part where is askes you to repair an existing XP installation, I don't have the option to repair.

Partition1 {FAT} 39MB 31MB Free
Partition2 NTFS 152547 MB 151969 MB free
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#11
rshaffer61

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Partition 1 looks to be a recovery partition.
Name brand system?
Have you tried a linux live cd to see if you can get to any information?
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#12
infowttech

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Yes, but too small.

It's a Dell Optiplex GX620



No, have not tried a linux live cd and wouldn't know what to do if I had one :)
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#13
rshaffer61

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Try this, maybe you can get data backed up and then we can continue.

Get Puppy Linux...Get puppy-2.16-seamonkey-fulldrivers.iso download it and burn it to cd
..
if you don't have a burning program that will burn .ISO files get Burncdcc from my signature...it is a small FAST no frills iso burning program...

NOTE...do not put a blank cd in until burncdcc opens the tray for you
1. Start BurnCDCC
2. Browse to the ISO file you want to burn on cd/dvd ....in this case its memtest86.iso
3. Select the ISO file
4. click on Start

make sure in the bios the cd drive is the first boot device....

put the cd in the cd drive..boot your computer....puppy will boot and run totally in ram...if your hardware is is good working order you will know...
after you get it running and your at the desktop...you take the puppy linux cd out and then you can use the burner to copy all your data to cd/dvds
you can also use it to backup your data to a external usb harddrive..just have it hooked to the computer when you boot up with puppy...

==========================
quick guide for saving data...music..files on a system that will not boot using puppy Linux..


after you get to puppy desktop..
click on the drives icon...looks like a flash drive...top row..it will list all the drives connected to

your computer...

click on the red icon for the drive you want to mount...in this case its a flash drive ...puppy will

mount the drive..the drive icon turns green when its mounted...
minimize the drives mounter window..you will need it again in a few minutes..
drag the right edge of it sideways to shrink it to its narrowest size...about half the width of the screen...then drag the window to the right edge of the screen...

now click on the icon that looks like a filing cabinet (kind of yellow) on the main drive...it should
already be green..
you will see a list of all the folders on the main drive Usually your C: drive..shrink that window to
the narrowest you can..about half the width of the screen...drag that window to the left side of the screen...
at this point you should have 2 windows open on your desktop..the flash drive on the right side..
go back to the folders on the C: drive...click on the documents and settings folder...then your user
name or all users..find the folders that has your data..
drag and drop the folder with the data you want to make copies of to the flash drive window...

your options are to move ..copy ect...JUST COPY..if its to big you will have to open the folder and
drag and drop individual files until the flash drive is full...(I have a 120 GB external USB drive for
big data recovery jobs and a 4 GB flash drive for the smaller jobs)..after you get the files copied to
the flash drive...
Click on the drives mounter you minimized earlier
UNMOUNT THE FLASH DRIVE by clicking on the green icon..you will once in awhile get error messages when
unmouting the drive..ignore them..when the flash drive icon turns red again its safe to remove the
flash drive..trot on over (stroll if you want to look cool) to another computer and plug in the flash

drive and copy all the data files ( I drag and drop) to the other computer..
make sure the other computer can read them...

now delete the data on the flash drive...take it back to the misbehaving computer and plug it in

again..click on the drives icon again and repeat until you have all your data transferred to the working
system..

Thanks to happyrock
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