[rgram]

My son's laptop is infected. He did a google search to try to see how to play the game Battlefront2 online using his PS2. A warning popped up that the computer had been affected by a bunch of viruses. The warning came from a program called securitytools. It is now firmly installed and blocks all attempts to do anything on the computer.
Can't access the internet. I tried to use a zip drive to install Malawarebytes, but it wont let me. The computer shut down to save itself 2x, but as soon as it reboots itself, securitytool is there waiting. Not sure what to do now....thank you for helping me.

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Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post an OTListIt log in THAT forum.

[Rorschach112]

Please go to the malware forum and follow the instructions at the top....Especially the CLICK HERE.

That will give you several steps that will help you clean up 70 percent of all problems by yourself. If at the end of the process you are still having difficulty--and you may not be-- then post an OTListIt log in THAT forum.

[Sometimes needs help]

Hello rgram and welcome to geeks to go

It sounds like you have malware. Please post this in the Malware Removal and Spyware Removal Forum and run all the steps located in the START HERE. These self-help tools will help you clean up 70% of problems on your own. If you are still having problems after doing the steps, then please post the requested logs in THAT forum. If you are unable to run any of the tools then start a new topic in the malware forum and put this in the subject line...I am unable to run any malware tools

If you are still having problems after being given a clean bill of health from the malware expert, then please return to THIS thread and we will pursue other options to help you solve your current problem(s).

Add a link to this topic so that malware tech can see what steps have been taken here

Thanks,
Sometimes Needs Help