[Mikey83]

Good morning and happy thanksgiving.

We have just finished a virus cleaning on the forums successfully. We usually use Firefox, but for 2 programs (Premier ACH editor and some online CBT training for work), I have to use Internet Explorer 6.0 or higher. Well, the ACH editor no longer sees Internet Explorer as the browser when I try to open the editor program and will not run. Internet explorer seems to be functioning normally though.

I would like to uninstall and reinstall Explorer, however 2 things prevent this. One is that Internet explorer does not show up on the list of programs to uninstall on the control panel page. 2 is that when I go to the Microsoft web page to install IE 7 or 8, it will attempt to do so, but in both cases the install will fail and I have to restart the computer.

I just ran Malware bytes and it came up clean. I also have Avast running.

Thanks - MIke

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You're downloading standalone IE7 installation file: http://www.microsoft...;displaylang=en, or you're trying go through updates?

[Broni]

You're downloading standalone IE7 installation file: http://www.microsoft...;displaylang=en, or you're trying go through updates?

[Mikey83]

Thanks Broni, I attempted the update through the microsoft website. Mike

[Broni]

Download standalone installer from my link.

[Mikey83]

Ok, thanks. Trying it now. Mike

[Mikey83]

Hi. The link you provided attempted an install, then failed. It requested a restart, which I did. I think the explorer 6 is corrupt and locked. Not sure though. Any other thoughts? Mike

[Broni]

What exactly happened?
You downloaded the file, you started installation and and some point, the computer asked you to restart.
You did and...?