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computer never shuts down always restarts


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#1
WinSte

WinSte

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hi all

had this problem for years after a so called friend tried to speed up my computer and they were then unable to correct what was done.

Everytime i choose 'shut down' the computer always restarts, effectively i now have to wait until just before the pc retarts to switch the mains off.

any ideas on how i can put it back to normal

:)
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#2
SRX660

SRX660

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First thing to do.
Most Win XP shutdown problems have been that it reboots when shutdown is attempted. XP executes an automatic restart in the event of a system failure. Anything compromising the operating system during the shutdown process could force this reboot.

Disabling the “restart on system failure” feature may permit the exact cause to be isolated: Right-click on My Computer, click Properties, click the Advanced tab. Under “Startup & Recovery,” click Settings. Under “System Failure,” uncheck the box in front of “Automatically restart.”

When you have done this try shutting down the computer. You should get a blue screen error. Write down the error( word for word exactly), then look up the error at the aumha website.

http://www.aumha.org/a/stop.php

There you can read up on what may be the problem. If you do not understand what you are reading please post the error here so i may look it up.

Another thing i would like to know is what kind of accelerator they installed? Was it a video card accelerator, or a system one.

Have you read these Microsoft articles?

http://support.microsoft.com/kb/308029
and
http://support.micro....com/kb/320299/

Please don't try fixing anything until you get a answer here as some things at these websites can do more damage if it is the wrong fix for your problem.

SRX660
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#3
WinSte

WinSte

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thanks for the reply

checked the auto start up on recovery and the box was already unchecked?!?!?!?!

had a look at the articles and followed one of the points of advice regarding the error log. restarted but there's nothing since july in the memory dump logs
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#4
SRX660

SRX660

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Have you tried a "last Known good Configuration" restore?

http://www.computerh...es/ch000626.htm

SRX660
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