[sues1]

I have a new problem with a different computer (running Vista). This computer shuts down unexpectedly and says there is a uncorrectable hard drive problem. Below is the information I get for the error.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 83EC6328
BCP3: B6074000
BCP4: 00000145
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini112609-05.dmp
C:\Users\Kendra\AppData\Local\Temp\WER-105234-0.sysdata.xml
C:\Users\Kendra\AppData\Local\Temp\WEREE14.tmp.version.txt

Can you help??

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Hello sues1 and welcome to Geeks to Go!


If you are able to boot in safe mode do the following:
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

If you are not let me know and I can help from there.

-Sometimes Needs Help

Edited by Sometimes needs help, 26 November 2009 - 05:11 PM.

[Sometimes needs help]

Hello sues1 and welcome to Geeks to Go!


If you are able to boot in safe mode do the following:
Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

If you are not let me know and I can help from there.

-Sometimes Needs Help

Edited by Sometimes needs help, 26 November 2009 - 05:11 PM.

[sues1]

I go to the page you indicate in safe mode and click on download bluescreen view and nothing happens. WHen I click on save and no matter where I try to save this I can not find it where I have saved it. ANy other suggestions? I have also tried to do the same with downlowad bluescreen view with full install/uninstall support and get the same result.

[sues1]

OK -- I tried this again today and for some reason it worked. Here is teh bsod.txt file...  bsod.txt   31.04KB   316 downloads

[Sometimes needs help]

Hal.dll seems to be causing the problem.

1. Start>Search Box>CMD.
2. Right click the entry in the menu and use 'run as administrator'.
3. From the prompt, type : "sfc /scannow"

Restart and see if your problem is fixed.
If not, try the following:
1. Download hal.dll from here
2. Extract the file to your desktop.
3. Copy the file.
4. Navigate to "C:\WINDOWS\System32"
5. Click Paste and hit continue to the UAC prompt.

Let me know what's going on.
-Sometimes Needs Help

[sues1]

When I do the first step in your response I get a message that it was not able to repair some of the items and it created a log file. It is a pretty large file so I have copied the last part of it that seems to have the error part of the log. Let me know if I should go on to your second suggestion or not.


POQ 66 ends.
2009-11-28 11:54:28, Info CSI 00000167 [SR] Verify complete
2009-11-28 11:54:28, Info CSI 00000168 [SR] Repairing 1 components
2009-11-28 11:54:28, Info CSI 00000169 [SR] Beginning Verify and Repair transaction
2009-11-28 11:54:28, Info CSI 0000016a Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-autochk_31bf3856ad364e35_6.0.6000.16386_none_dfbd2b4dc4d6121b\autochk.exe do not match actual file [l:22{11}]"autochk.exe" :
Found: {l:32 b:vdXwQjfUWVuCapX/CYCaZNAfpYa8cFju/xMiM6VoxfA=} Expected: {l:32 b:wSKkBQ/YXr4909/sTSrtOCsbCRFN0hw8v/ecE99qI6U=}
2009-11-28 11:54:28, Info CSI 0000016b [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2009-11-28 11:54:28, Info CSI 0000016c Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-autochk_31bf3856ad364e35_6.0.6000.16386_none_dfbd2b4dc4d6121b\autochk.exe do not match actual file [l:22{11}]"autochk.exe" :
Found: {l:32 b:vdXwQjfUWVuCapX/CYCaZNAfpYa8cFju/xMiM6VoxfA=} Expected: {l:32 b:wSKkBQ/YXr4909/sTSrtOCsbCRFN0hw8v/ecE99qI6U=}
2009-11-28 11:54:28, Info CSI 0000016d [SR] Cannot repair member file [l:22{11}]"autochk.exe" of Microsoft-Windows-Autochk, Version = 6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2009-11-28 11:54:28, Info CSI 0000016e [SR] This component was referenced by [ml:38{19},l:36{18}]"Windows Foundation"
2009-11-28 11:54:28, Info CSI 0000016f Hashes for file member \??\C:\Windows\System32\autochk.exe do not match actual file [l:22{11}]"autochk.exe" :
Found: {l:32 b:vdXwQjfUWVuCapX/CYCaZNAfpYa8cFju/xMiM6VoxfA=} Expected: {l:32 b:wSKkBQ/YXr4909/sTSrtOCsbCRFN0hw8v/ecE99qI6U=}
2009-11-28 11:54:28, Info CSI 00000170 Hashes for file member \SystemRoot\WinSxS\x86_microsoft-windows-autochk_31bf3856ad364e35_6.0.6000.16386_none_dfbd2b4dc4d6121b\autochk.exe do not match actual file [l:22{11}]"autochk.exe" :
Found: {l:32 b:vdXwQjfUWVuCapX/CYCaZNAfpYa8cFju/xMiM6VoxfA=} Expected: {l:32 b:wSKkBQ/YXr4909/sTSrtOCsbCRFN0hw8v/ecE99qI6U=}
2009-11-28 11:54:28, Info CSI 00000171 [SR] Could not reproject corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:22{11}]"autochk.exe"; source file in store is also corrupted
2009-11-28 11:54:28, Info CSI 00000172 Repair results created:
POQ 67 starts:

POQ 67 ends.
2009-11-28 11:54:28, Info CSI 00000173 [SR] Repair complete
2009-11-28 11:54:28, Info CSI 00000174 [SR] Committing transaction
2009-11-28 11:54:28, Info CSI 00000175 Creating NT transaction (seq 1), objectname [6]"(null)"
2009-11-28 11:54:28, Info CSI 00000176 Created NT transaction (seq 1) result 0x00000000, handle @0x3f4
2009-11-28 11:54:28, Info CSI 00000177@2009/11/28:17:54:28.896 CSI perf trace:
CSIPERF:TXCOMMIT;6
2009-11-28 11:54:28, Info CSI 00000178 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction have been successfully repaired

[sues1]

When I started my computer up after completing the first suggestion there was an error in the start up and the computer did an auto system restore and went back to before I did this step. When I go to the second suggestion it says that the link is no longer valid. Please advise.