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Can't reinstall audio device driver


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#1
mjkpucks

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Hi,

I have a yellow question mark in device manager under Other devices/ Audio Device on High Definition Audio Bus. When I try to reinstall the driver, I get the error message that the wizard could not find the necessary software.

I have a Lenovo SL500 model number 27463SU. Can you help me get my sound back? Thanks.

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#2
rshaffer61

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Did you get the drivers from HERE
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#3
mjkpucks

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Yes, I downloaded 6aa112ww.exe from the Lenovo site and the install wizard tells me the file already exists on my computer. I overwrited the existing file a couple of times, but still no luck.
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#4
rshaffer61

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Have you tried the suggestions located HERE especially the one on UUA I think it is.
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#5
mjkpucks

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I apologize for this dumb question. I read through the entire string of posts, but I don't see details on how to find the Microsoft uaa driver. When I look in device manager, I can't find it -- I looked under Other devices and Sound, video and game controllers.
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#6
rshaffer61

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Start at post 5 and if that doesn't help then reboot into Safe Mode
Go to Device Manager and right click on the driver for audio and uninstall it.
Reboot into normal mode and see if it will install itself.
Does it work then?
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#7
mjkpucks

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The uninstall process got me going down the right track, and the problem is solved. Thank-you!!!!!!
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#8
rshaffer61

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Congratulations. :) for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help. :) :)
This issue now appears to be resolved.


If other members are reading this and have a similar problem please begin a New Topic and someone will assist you as soon as possible
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