[clare1980]

Hi

Can anyone help please, I have run ad-aware, spybot and cw shredder and spysubtract (had to burn them to cd as it wouldnt let me download anything). There have been viruses found and i have asked it to clean them, without success. I have tried running hi-jack this but it refuses to open it. When I access the internet, the page freezes, it doesn't allow me to type in a web address and it keeps bringing up popups plus a ms-dos box that says cmd.exe that opens something to do with windows.

I tried to delete the files it found on spybot by going into safe mode, which I thought it had, but the same things happen when I log onto normal mode. I managed to take a hi-jack this log in safe mode, but dont know if this helps.

Can someone advise?

Logfile of HijackThis v1.99.1
Scan saved at 21:44:16, on 16/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\SCardClnt.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Clare\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: imGiantObj Class - {00000062-2E5F-4AF7-986E-5B64E0951A96} - C:\WINDOWS\imGiant.dll
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\CxtPls\cxtpls.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: (no name) - {44BE0690-5429-47f0-85BB-3FFD8020233E} - (no file)
O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [UC_Start] C:\IBMTools\Updater\ucstartup.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [Compaq Service Drivers] systeminfos.exe
O4 - HKLM\..\Run: [CT Control Settings] CTSVCCD.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [System CSRSS Patch] scrtkfg.exe
O4 - HKLM\..\Run: [seeve] C:\WINDOWS\seeve.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\System32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [jovqcqga] c:\windows\system32\jovqcqga.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [salm] c:\temp\salm.exe
O4 - HKLM\..\Run: [ap9h4qmo] C:\WINDOWS\System32\ap9h4qmo.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [motoin] C:\WINDOWS\mm15201518.Stub.exe
O4 - HKLM\..\RunServices: [Compaq Service Drivers] systeminfos.exe
O4 - HKLM\..\RunServices: [CT Control Settings] CTSVCCD.EXE
O4 - HKLM\..\RunServices: [System CSRSS Patch] scrtkfg.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [Compaq Service Drivers] systeminfos.exe
O4 - HKCU\..\Run: [CT Control Settings] CTSVCCD.EXE
O4 - HKCU\..\Run: [co0qRSf3h] ftslt1.exe
O4 - HKCU\..\RunServices: [Compaq Service Drivers] systeminfos.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java141\jre\bin\NPJPI141.dll
O9 - Extra 'Tools' menuitem: IBM Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java141\jre\bin\NPJPI141.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O11 - Options group: [JAVA_IBM] Java (IBM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk
O15 - Trusted Zone: *.media-motor.net
O15 - Trusted Zone: *.popuppers.com
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-bet...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1110049177398
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Smart Card Client (SCardClnt) - Unknown owner - C:\WINDOWS\System32\SCardClnt.exe
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe (file missing)

[Advertisements]

Hi Clare. Sorry you were overlooked. Could you please run another log and post it in this topic and we'll give it a look.

[coachwife6]

Hi Clare. Sorry you were overlooked. Could you please run another log and post it in this topic and we'll give it a look.

[clare1980]

Hi, sorry it's taken me so long to reply, wouldn't let me connect to the internet. I can't run another hi-jack this as it won't let me run anything on here, it's hopeless! I could try and run in safe mode again if that's ok?

[coachwife6]

Yes, try in safe mode. If you can't, let me know and I will try to get a fix off of your old log. Let me know.

[clare1980]

Hi Coach, I'm sorry it's taking so long to get back to you. It's just taken me an hour to log onto the internet ( I can't ctrl alt del, add/remove programmes, download anything at all and everything just seems to be freezing. I can't download video clips as it keeps saying it can't find the folder but I haven't deleted anything ( I managed to take a hi-jack this log in safe mode, hope you can help. Thanks

Logfile of HijackThis v1.99.1
Scan saved at 21:19:32, on 31/05/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\SCardClnt.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Clare\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50162
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...spx?tb_id=50162
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50162
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: imGiantObj Class - {00000062-2E5F-4AF7-986E-5B64E0951A96} - C:\WINDOWS\imGiant.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O3 - Toolbar: UCmore XP - The Search Accelerator - {44BE0690-5429-47f0-85BB-3FFD8020233E} - C:\Program Files\TheSearchAccelerator\UCMTSAIE.dll
O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [UC_Start] C:\IBMTools\Updater\ucstartup.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [Compaq Service Drivers] systeminfos.exe
O4 - HKLM\..\Run: [CT Control Settings] CTSVCCD.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [System CSRSS Patch] scrtkfg.exe
O4 - HKLM\..\Run: [seeve] C:\WINDOWS\seeve.exe
O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\System32\picsvr\picsvr.exe
O4 - HKLM\..\Run: [jovqcqga] c:\windows\system32\jovqcqga.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
O4 - HKLM\..\Run: [salm] c:\temp\salm.exe
O4 - HKLM\..\Run: [izgjen] C:\WINDOWS\izgjen.exe
O4 - HKLM\..\Run: [abasa5jrp] C:\WINDOWS\System32\abasa5jrp.exe
O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
O4 - HKLM\..\Run: [motoin] C:\WINDOWS\mm15201518.Stub.exe
O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
O4 - HKLM\..\Run: [msxct] msxct.exe
O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
O4 - HKLM\..\Run: [p1id23gf] C:\WINDOWS\System32\p1id23gf.exe
O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe
O4 - HKLM\..\RunServices: [Compaq Service Drivers] systeminfos.exe
O4 - HKLM\..\RunServices: [CT Control Settings] CTSVCCD.EXE
O4 - HKLM\..\RunServices: [System CSRSS Patch] scrtkfg.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [Compaq Service Drivers] systeminfos.exe
O4 - HKCU\..\Run: [CT Control Settings] CTSVCCD.EXE
O4 - HKCU\..\Run: [co0qRSf3h] ftslt1.exe
O4 - HKCU\..\RunServices: [Compaq Service Drivers] systeminfos.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java141\jre\bin\NPJPI141.dll
O9 - Extra 'Tools' menuitem: IBM Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java141\jre\bin\NPJPI141.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O11 - Options group: [JAVA_IBM] Java (IBM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk
O15 - Trusted Zone: *.media-motor.net
O15 - Trusted Zone: *.popuppers.com
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-bet...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1110049177398
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pdownloader.cab
O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\Toolbar\toolbar.dll
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Smart Card Client (SCardClnt) - Unknown owner - C:\WINDOWS\System32\SCardClnt.exe
O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - C:\PROGRA~1\Toolbar\TBPSSvc.exe
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe
O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe

[coachwife6]

Please Download CoolWebShredder, from http://www.geekstogo...=download&id=17 , Extract it & run the program. Click the Next Button & let it scan. Make sure you let it fix all CWS Remnants.

Please download Ad-aware:
Ad-aware SE - Download - Home Page

• 
  Don't run it yet.
  
  
  
  You may wish to print out a copy of these instructions to follow while you complete this procedure.
  
  Please save Hijack This in a permanent folder (i.e. C:\HJT). This ensures backups are saved and accessible.
  
  Please go offline, close all browsers and any open Windows, making sure that only HijackThis is open. Scan and when it finishes, put an X in the boxes, only next to these following items, then click fix checked.
  
  
  R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.websearch...spx?tb_id=50162
  R1 - HKLM\Software\Microsoft\Internet Explorer\Main,SearchAssistant = http://www.websearch...spx?tb_id=50162
  R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.websearch...spx?tb_id=50162
  R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
  R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=http://www-cache.freeserve.com:8080;ftp=http://www-cache.freeserve.com:8080
  R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
  
  O2 - BHO: imGiantObj Class - {00000062-2E5F-4AF7-986E-5B64E0951A96} - C:\WINDOWS\imGiant.dll
  
  O2 - BHO: (no name) - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
  O2 - BHO: (no name) - {87766247-311C-43B4-8499-3D5FEC94A183} - C:\PROGRA~1\COMMON~1\WinTools\WToolsB.dll
  O2 - BHO: (no name) - {8952A998-1E7E-4716-B23D-3DBE03910972} - C:\PROGRA~1\Toolbar\toolbar.dll
  
  O2 - BHO: ADP UrlCatcher Class - {F4E04583-354E-4076-BE7D-ED6A80FD66DA} - C:\WINDOWS\System32\msbe.dll
  
  O3 - Toolbar: UCmore XP - The Search Accelerator - {44BE0690-5429-47f0-85BB-3FFD8020233E} - C:\Program Files\TheSearchAccelerator\UCMTSAIE.dll
  O3 - Toolbar: &Search Toolbar - {339BB23F-A864-48C0-A59F-29EA915965EC} - C:\PROGRA~1\Toolbar\toolbar.dll
  
  O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe
  O4 - HKLM\..\Run: [TP4EX] tp4ex.exe
  O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe
  O4 - HKLM\..\Run: [UC_Start] C:\IBMTools\Updater\ucstartup.exe
  O4 - HKLM\..\Run: [BMMGAG] RunDll32
  O4 - HKLM\..\Run: [System CSRSS Patch] scrtkfg.exe
  O4 - HKLM\..\Run: [seeve] C:\WINDOWS\seeve.exe
  O4 - HKLM\..\Run: [Nsv] C:\WINDOWS\System32\nsvsvc\nsvsvc.exe
  O4 - HKLM\..\Run: [picsvr] C:\WINDOWS\System32\picsvr\picsvr.exe
  O4 - HKLM\..\Run: [jovqcqga] c:\windows\system32\jovqcqga.exe
  O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
  O4 - HKLM\..\Run: [Media Access] C:\Program Files\Media Access\MediaAccK.exe
  O4 - HKLM\..\Run: [salm] c:\temp\salm.exe
  O4 - HKLM\..\Run: [izgjen] C:\WINDOWS\izgjen.exe
  O4 - HKLM\..\Run: [abasa5jrp] C:\WINDOWS\System32\abasa5jrp.exe
  O4 - HKLM\..\Run: [Internet Optimizer] "C:\Program Files\Internet Optimizer\optimize.exe"
  O4 - HKLM\..\Run: [motoin] C:\WINDOWS\mm15201518.Stub.exe
  O4 - HKLM\..\Run: [BullsEye Network] C:\Program Files\BullsEye Network\bin\bargains.exe
  O4 - HKLM\..\Run: [msxct] msxct.exe
  O4 - HKLM\..\Run: [WinTools] C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
  O4 - HKLM\..\Run: [p1id23gf] C:\WINDOWS\System32\p1id23gf.exe
  O4 - HKLM\..\Run: [TBPS] C:\PROGRA~1\Toolbar\TBPS.exe
  O4 - HKLM\..\RunServices: [Compaq Service Drivers] systeminfos.exe
  O4 - HKLM\..\RunServices: [CT Control Settings] CTSVCCD.EXE
  O4 - HKLM\..\RunServices: [System CSRSS Patch] scrtkfg.exe
  O4 - HKCU\..\Run: [Compaq Service Drivers] systeminfos.exe
  O4 - HKCU\..\Run: [CT Control Settings] CTSVCCD.EXE
  O4 - HKCU\..\Run: [co0qRSf3h] ftslt1.exe
  O4 - HKCU\..\RunServices: [Compaq Service Drivers] systeminfos.exe
  O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE<<resource hog
  
  O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java141\jre\bin\NPJPI141.dll
  
  O15 - Trusted Zone: *.media-motor.net
  O15 - Trusted Zone: *.popuppers.com
  
  O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/s...nfo/webscan.cab
  O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) -
  http://messenger.msn...pdownloader.cab
  
  O18 - Protocol: tpro - {FF76A5DA-6158-4439-99FF-EDC1B3FE100C} - C:\PROGRA~1\Toolbar\toolbar.dll
  
  O23 - Service: WebSeach Toolbar support NT service (TBPSSvc) - Unknown owner - C:\PROGRA~1\Toolbar\TBPSSvc.exe
  O23 - Service: WinTools for IE service (WinToolsSvc) - Unknown owner - C:\Program Files\Common Files\WinTools\WToolsS.exe
  
  Please reboot into safe mode (continually tap the F8 key while your system is starting, select Safe Mode from the menu).
  Be sure you're able to view hidden files, and remove the following files in bold (if found):
  
  
  C:\WINDOWS\imGiant.dll
  C:\WINDOWS\System32\msbe.dll
  C:\Program Files\TheSearchAccelerator<<entire folder
  
  S3Tray2.exe
  tp4ex.exe
  C:\WINDOWS\seeve.exe
  C:\WINDOWS\System32\nsvsvc\<<entire folder
  C:\WINDOWS\System32\picsvr\<<entire folder
  c:\windows\system32\jovqcqga.exe
  C:\WINDOWS\farmmext.exe
  C:\Program Files\Media Access\<<entire folder
  c:\temp\salm.exe
  C:\WINDOWS\izgjen.exe
  C:\WINDOWS\System32\abasa5jrp.exe
  "C:\Program Files\Internet Optimizer\<<entire folder
  C:\WINDOWS\mm15201518.Stub.exe
  C:\Program Files\BullsEye Network\<<entire folder
  msxct.exe
  C:\WINDOWS\System32\p1id23gf.exe
  scrtkfg.exe
  CTSVCCD.EXE
  ftslt1.exe
  systeminfos.exe
  C:\PROGRA~1\Toolbar\<<entire folder
  C:\Program Files\Common Files\WinTools
  
  If you have a previous version of Ad-Aware installed, during the installation of the new version you will be prompted to uninstall or keep the older version - be sure to uninstall the previous version.
• After installing Ad-aware, you will be prompted to update the program and run a full scan. De-select all boxes so that it does not run.
• Manually run "Ad-Aware SE Personal" and from the main screen Click on "Check for Updates Now".
• Once the definitions have been updated:
• Reconfigure Ad-Aware for Full Scan as per the following instructions:
  • Launch the program, and click on the Gear at the top of the start screen.
  • Under General Settings the following boxes should all be checked off: (Checked will be indicated by a green circle with a check mark in it, Un-Checked is a red circle with an X in it. If it is greyed out, those features are only available in the retail version.)
    • "Automatically save logfile"
    • Automatically quarantine objects prior to removal"
    • Safe Mode (always request confirmation)
    • Prompt to update outdated confirmation) - Change to 7 days.
  • Click the "Scanning" button (On the left side).
  • Under Drives & Folders, select "Scan within Archives"
  • Click "Click here to select Drives + folders" and select your installed hard drives.
  • Under Memory & Registry, select all options.
  • Click the "Advanced" button (On the left hand side).
  • Under "Shell Integration", select "Move deleted files to Recycle Bin".
  • Under "Log-file detail", select all options.
  • Click on the "Defaults" button on the left.
  • Type in the full url of what you want as your default homepage and searchpage e.g. http://www.google.com.
  • Click the "Tweak" button (Again, on the left hand side).
  • Expand "Scanning Engine" by clicking on the "+" (Plus) symbol and select the following:
    • "Unload recognized processes during scanning."
    • "Obtain command line of scanned processes"
    • "Scan registry for all users instead of current user only"
  • Under "Cleaning Engine", select the following:
    • "Automatically try to unregister objects prior to deletion."
    • "During removal, unload explorer and IE if necessary"
    • "Let Windows remove files in use at next reboot."
    • "Delete quarrantined objects after restoring"
  • Click on "Safety Settings" and select "Write-protect system files after repair (Hosts file, etc)"
  • Click on "Proceed" to save these Preferences.
  • Click on the "Scan Now" button on the left.
  • Under "Select Scan Mode, be sure to select "Use Custom Scanning Options".
• Close all programs except ad-aware.
• Click on "Next" in the bottom right corner to start the scan.
• Run the Ad-Aware scan and allow it to remove everything it finds and then REBOOT - Even if not prompted to.
• After you log back in, Ad-Aware may run to finalize the scan and remove any locked files that it may of found. Allow it to finish.

Please delete your temporary files. Double Click My Computer (WinXP: Navigate to Start --->My Computer)
You will see an icon representing your harddrive (most likely C: Drive) Right Click on the hard drive icon and click Properties at the
bottom of the fly out window. One the very first tab (General) you will see a button labeled "Disk Cleanup"...click that button.
Make sure the following are checked:
Downloaded Program Files
Temporary Internet Files and
Recycle Bin
Click OK and Disk Cleanup will delete those files for you.


If you would please, rescan with HijackThis and post a fresh log in this same topic.

[clare1980]

Hi Coach, I have done everything you said, but I think some things still remain as the pc still freezes a lot although it is much better than it was - thanks! A new hijack this log: -

Logfile of HijackThis v1.99.1
Scan saved at 21:45:02, on 01/06/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\System32\SCardClnt.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\TpKmpSVC.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\System32\TpShocks.exe
C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe
C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\WINDOWS\System32\wkfix.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\system32\msdxm.ocx
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [TpShocks] TpShocks.exe
O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe
O4 - HKLM\..\Run: [TPKMAPHELPER] C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe -helper
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [Compaq Service Drivers] systeminfos.exe
O4 - HKLM\..\Run: [CT Control Settings] CTSVCCD.EXE
O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
O4 - HKLM\..\Run: [Internet2 Optimizer] wkfix.exe
O4 - HKLM\..\RunServices: [Internet2 Optimizer] wkfix.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "C:\Program Files\Microsoft Money\System\mnyexpr.exe"
O4 - HKCU\..\Run: [Internet2 Optimizer] wkfix.exe
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O11 - Options group: [JAVA_IBM] Java (IBM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.wanadoo.co.uk
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-bet...all/xscan60.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft....467&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1110049177398
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Smart Card Client (SCardClnt) - Unknown owner - C:\WINDOWS\System32\SCardClnt.exe
O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe

[coachwife6]

Open your task manager - Ctrl>>alt>.delete and stop this process.

C:\WINDOWS\System32\wkfix.exe

Run hijack this and put check marks next to these:

O4 - HKLM\..\Run: [Internet2 Optimizer] wkfix.exe
O4 - HKLM\..\RunServices: [Internet2 Optimizer] wkfix.exe
O4 - HKCU\..\Run: [Internet2 Optimizer] wkfix.exe

Reboot into safe mode and find this file and delete it.

C:\WINDOWS\System32\wkfix.exe

Download CleanUp! and run it.

Reboot and post a new log.

[clare1980]

Hi Coach, it won't let me ctrl, alt del to end anything! Will I try in safe mode?

[coachwife6]

Will I try in safe mode

yes.

[clare1980]

Hi Coach

I can't close it in safe mode, it's not there. When I ctrl, alt del in normal mode, the screen comes up and then disappears again and I can see it sitting, but just can't close it as it disappears too fast. There must be something that's stopping it from coming up

[coachwife6]

Don't worry about task manager for now. Try to do the other part of the fix.

Run hijack this and put check marks next to these:

O4 - HKLM\..\Run: [Internet2 Optimizer] wkfix.exe
O4 - HKLM\..\RunServices: [Internet2 Optimizer] wkfix.exe
O4 - HKCU\..\Run: [Internet2 Optimizer] wkfix.exe

Reboot into safe mode and find this file and delete it.

C:\WINDOWS\System32\wkfix.exe

Download CleanUp! and run it.

Reboot and post a new log

[clare1980]

Hi Coach, I managed to get into task manager and did all of the above apart from the cleanup. It won't let me download, when I try and download without saving, it completes but doesn't open and when I try to save, it just freezes. I don't know if it's my internet connection as it's just new, but it's still freezing all my screens sometimes and doesn't allow me to type in web pages or anything, don't know what's wrong! I done another hi-jack this log and the wkfix.exe is still there, it won't go. I tried doing adaware scan and its still finding the same files dyfuca, sahagent and ibis

[coachwife6]

Please reset your restore points, please note that you will need to log into your computer with an account which has full administrator access. You will know if the account has administrator access because you will be able to see the System Restore tab. If the tab is missing, you are logged in under a limited account.

(Windows XP)
1. Turn off System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
Check Turn off System Restore.
Click Apply, and then click OK.

2. Reboot.

(Do not do this next part until you are all clean)

3. Turn ON System Restore.
On the Desktop, right-click My Computer.
Click Properties.
Click the System Restore tab.
UN-Check *Turn off System Restore*.
Click Apply, and then click OK.

How to Turn On and Turn Off System Restore in Windows XP
http://support.micro...kb;en-us;310405


Scan the computer here:
http://www.ewido.net/en/
Let it do a full run, than copy the log. Past it to a blank Notepad file and save it to post here.
Than let it rerun. Save that log too.

Post back here with a fresh log using HijackThis and both the scan results.

[clare1980]

Hi Coach, ok I did all of the above, but I still can't download anything. When I go into the website for ewido i get as far as the download then it freezes, plus my ctrl alt del itsn't coming up again either. The good news is that adaware isn't finding any viruses. Could it be my internet connection, although I didn't think this would affect task manager, although I could be wrong. I haven't turned restore back on as you said not to do this until I was clean and I don't know if I am. I was getting a message when i tried to go into ewido generic host process for win32 services and it kept freezing. I don't know what else to do apart from reformatting the full thing, which I really don't need.