[jerrymack]

Hi All, I've been having a problem with my browser for a few months. Sometimes when I close my browser I get the message "Internet Explorer has encountered a problem and needs to close". It produces an error report which has the info below. This doesn't always happen, just when I've been online for a while browsing lots of sites. I did have a malware problem which was fixed a few weeks ago, but this problem predated that and is still happening. Any ideas? Thanks as always for your help.

From error report:
Appname: iexplore.exe
Appver: 7.0.6000.16915
Modname: unknown
Modver: 0.0.0.0
Offset: 623068e0
p.s. There's a temporary txt file that's created which I can send if needed.

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Close IE.
Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same thing?

[Broni]

Close IE.
Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same thing?

[jerrymack]

Hi Broni,

I don't have any problems when I start IE the way you suggested.

[Broni]

That means, one of your add-ons is playing games with you.

Go Tools>Manage Add-ons
Disable all of them.
Restart IE.
Works fine?
If so, re-enable ONE add-on, restart IE.
No problem?
Re-enable next one and....so on, until you find the culprit.

Main suspects - toolbars.

[jerrymack]

Thanks for your help. I've turned them all off and it seems to have corrected the problem. Thanks again.

[Broni]

You're very welcome