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Video Controller Drivers Not Working?


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#31
ShoalBear

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Thanks SO much...I am going to do all the above and will let you know how it goes. I totally understand how things can get overlooked :)
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#32
rshaffer61

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I'm just seeing some things that can be caused by a infection and that would answer for the issue we keep bouncing against.
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#33
ShoalBear

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Hey there...I did what you said to Autoruns and ran TFC and Auslogics Defrag...

Then I started the malware removal steps...and somehow my Avast! antivirus got messed up, but I was able to fix it by going to control panel>add/remove programs>avast>change/remove and then selected repair.

Then I ran ERUNT and it went fine. Malwarebytes' Anti-Malware is another story....I have tried to run it three times and it has forced a reboot with errors each time...not sure if you can help or if I should kick over to the malware removal forum, but this last time it did it I got screen captures of the info it wanted to submit to Microsoft:

[attachment=37020:Five.jpg]

and

[attachment=37021:Six.jpg]

The files noted in that last picture are NOT where it says, but I did find the Mini121709-03.dmp file in C:/Windows/Minidump but it was gobbledy gook when I tried to open in notepad...wasn't sure if it would be a txt format that I could send for you to look at. The other file could not be found on a search of the C: drive.
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