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XP help pls...


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#1
mad_matt

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Hi,

I have an XP which I decided to get the window service update a few days ago, and I have been struggling with it since then, and I hope folks here could point me in the right direction.

My XP version is a few years old,. The service update seems to require multiple passes to bring it up to service pack 2. I also have Norton AntiVirus 2005 loaded. As I was going through the painful, multi-pass process:

- The machine becomes slower (even after restart)
- At startup, the Data Execution Prevention complains about window needs to close the generic host service, then after a bit, an error message would come up indicating error with executing the generic host service. This happens repeatedly for a few times during the start up process.
- It took a long time to load IE.
- I can surf to most of the sites fine, but if I attempt to download from IE, say, from lavasoft.com or HijackThis, it just sits there and stalls. Eventually, I have to kill the process via task manager since it's no longer responding. Nor can I read my webmail, thus leave me to think it could be a popup blocker issue. I have both google and yahoo tool bars which provide popup blocking function, but they were not an issue before. I disabled the popup blocking in IE via the internet option. But that didn't help either.
- I turned Windows firewall off to no avail.
- I uninstall and re-install Norton AntiVirus 2005 to no avail.
- When I click on the address field in IE, it takes forever before it comes back with the list.
- The wierd part is that, the background window update as well as Norton's virus update seem to work fine. So, could this still be a firewall issue?

At this point, I wasn't sure what could be the culprit(s) here (firewall rule setting? spyware?). Any suggestions would be appreciated.

Thanks!

- matt
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#2
mad_matt

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An update:

The General Host Service Error shows:

Event Type: BEX P1:svchost.exe P2:5.1.2600.2180 P3: 41107ed6
P4: Unknown P5: 0.0.0.0 P6: 0.0.0.0 P7 00ab96bc P8: c0000005
P9: 00000008


Any help would be greatly appreciated!

- matt
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#3
austin_o

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did you run av and malware scans before updating to SP2? If not, it could be malware? Was the computer working ok (not SLOW) before SP2?
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#4
mad_matt

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Thanks! I'll try to install adware and hijackthis this evening to scan the unit. I have removed the previous version of the adware (6.0) in anticipation of upgrading it to the latest person edition. But I got stuck since I couldn't download any programs.

The computer was a bit slow before, but has never act up like this before the sp upgrade.

- matt
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