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internet problems!


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#1
Emily467

Emily467

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blah! yesterday I ran a scan with superantispyware and it found something that was potentially dangerous, so it was quarantined and after I restarted my computer everything was fine. But after I tried to connect to the itunes store and it failed. also my active desktop is not working and possibly related I cannot upload pictures to photobucket, some quicktime vides are failing and mozillia is crashing frequently. I read on other posts that this could be realted to something being deleted during security sweeps but it only related the problems to norton virus software, which I don't have. I don't know what I need to show, but here is the itunes network diagnostics if that helps

Microsoft Windows XP Professional Service Pack 2 (Build 2600)
HP Pavilion 061 RF243AA-ABA M7640n
iTunes 9.0.2.25
QuickTime 7.6.4
FairPlay 1.5.23
Apple Application Support 1.0.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)

iTunes Serial Number C113B0264E7EE274

Current user is an administrator.
The current local date and time is 2009-11-29 11:36:15.
iTunes is not running in safe mode.

Video Display Information

NVIDIA GeForce 6150 LE


**** External Plug-ins Information ****

Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.2
Plug-in File Version: 3.0.2.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll

Genius ID: bf96c27492a30cf642473d5f5871d27d

iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {6DF3D9B1-337C-4910-BE59-32E8A953D33A}
Description: Compact Wireless-G USB Adapter #3 - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Mon Nov 02 06:25:43 2009

Lease Expires: Tue Nov 03 06:25:43 2009

DNS Servers:

Adapter Name: {6FE2BBA8-9FCD-4F6F-A546-0BD1C06D8B69}
Description: NVIDIA nForce Networking Controller - Packet Scheduler Miniport
IP Address: 68.49.38.158
Subnet Mask: 255.255.254.0
Default Gateway: 68.49.38.1
DHCP Enabled: Yes
DHCP Server: 68.87.73.28
Lease Obtained: Sun Nov 29 11:15:19 2009

Lease Expires: Tue Dec 01 17:30:40 2009

DNS Servers: 68.87.73.246
68.87.73.246
68.87.71.230

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:5555
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-11-28 12:34:59.
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#2
The Skeptic

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If you didn't delete the file you can restore it. Look at this.
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#3
Emily467

Emily467

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thanks for the info, this probably could fix my problem, but I'm not sure what to restore, some of the files don't make sense to me, also I'm worried that restoring the files I deleted that day would release the harmful item back onto my computer

Edited by Emily467, 06 December 2009 - 12:16 AM.

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#4
The Skeptic

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I suggest that you restore all the files because at that state the computer worked well. Next, move to the malware forum to clean it of malware. You can ise the link in my list below.
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