[andrea22]

Hi I just updated to firefox 3.5 without realising it's a whole new 'thang'. I want to go back to what I had before!! Too many of my add-ons don't work and I really need them. I'm also getting 'download error -228' every time I try to get a new add-on or update an existing one. (This has been happening for ages but I've managed to get by until now). So I trieduninstalling (via conttrol panel) then reinstalling firefox, restarting computer in between, this did nothing to help. I'm thinking I can use system restore somehow here but don't want to attempt it without advice.

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I'm not aware of any add-on being not compatible with 3.5 version.
You probably have some other issues.
I wouldn't advice any downgrading because of security matters.
Read about error 228 here: http://kb.mozillazin...sions_-_Firefox

[Broni]

I'm not aware of any add-on being not compatible with 3.5 version.
You probably have some other issues.
I wouldn't advice any downgrading because of security matters.
Read about error 228 here: http://kb.mozillazin...sions_-_Firefox

[andrea22]

Thanks for your quick reply, I actually read the mozilla stuff and asked a question in their forums before I tried here, the cache is enabled, the right click thing doesn't work and they couldn't offer any further advice. As you said, there are obviously other issues here. I first got the 'download error -228' when I upgraded to Firefox 3 (quite a while ago) and tried everything Mozilla suggested at that time, to no avail. Am feeling rather hysterical about this as my dark theme and no-squint and screenshot add-ons are hugely important to me, being that I'm in Firefox at least 6 hours per day. What else can I do?? thanks in advance, Celia.

[Broni]

First of all, I propose totally clean reinstall.
To completely uninstall Firefox, follow the steps from here: http://kb.mozillazin...talling_Firefox
We'll go from there.

Also, what security programs do you use?
Do you use Threatfire by any chance?

[andrea22]

When I do this, should I remove the 'user profile data'? Security prog. I use is AVG free.

[Broni]

You remove everything what is mentioned in that manual, so no trace of FF is left.

[andrea22]

Okay I've done the clean uninstall & reinstall and still the same problem.

[Broni]

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Now, try to install some add-on.

[andrea22]

Ok I've tried all that, still the same problem.

[Broni]

Uninstall AVG temporarily, using AVG Remover: http://www.avg.com/u.../download-tools
Restart computer.
Try Firefox again.

[Broni]

If AVG uninstall won't work, read here: http://support.mozil.../forum/1/389848

[andrea22]

Ok done that, still the same problem.

[Broni]

You did what? AVG uninstall?
Did you read through that thread.
Different solutions worked for different people.

[andrea22]

Oh so sorry I somehow missed your post about the thread. Somehow I knew this problem would be a nightmare! Thanks so much for your help, its much appreciated.

[Broni]

You're welcome
Read on and bring me some good news