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Both CD and DVD Drives missing


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#1
Pete677

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Wanted to see if any good folks knows where my darn CD and CD/DVD drives are gone?
They are not in the Device Manager and are currently not able to read anything when I put in a CD.
I did have a virus which has been almost cleaned by an "angel" from Geeks to Go (Thanks NeonFX!).

Help appreciated
-pete
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#2
rshaffer61

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One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Thank's to Broni for the instructions
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#3
123Runner

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Please wait till you are given a clean bill of health. If the drives due not come back after all the malware is removed, they will direct you here.

123runner
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#4
Pete677

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Thanks for both quick replies...will wait for the OK before I proceed...What a great forum!
-pete
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#5
Pete677

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Got the clean bill of health from NeonFx on the malware removal and ready to proceed on getting my CD and DVD drives back...tried the method of rshaffer61 (cdgone.zip) but was unable to get it restored.
Attached is the Device Manager that shows the hardware.

your help much appreciated!

Thanks

Attached Thumbnails

  • DeviceManager.JPG

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#6
rshaffer61

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Have you tried the 3 other methods i suggested?
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#7
Pete677

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Thank you for helping me rshaffer61.

1. Cannot do this method as the drive is not there in Device Manager (see thumbnail above)

2. This method has to download Microsoft .NET Framework 3.5 SP1 to which I agree and save to desktop and proceed to install but it enounters a problem during setup (see attached screenshot)

3. Going to retry this method again.

4. Under my IDE ATA/ATAPI Controllers, I am seeing 5 items that does not say either - ATA Channel0 (or Primary Channel)- ATA Channel1 (or Secondary Channel) unless I am not reading it correctly, maybe you could advise further by checking the thumbnail from my previous post.

Thanks!

Attached Thumbnails

  • error_report_1212.JPG

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#8
Pete677

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Just tried again to merge the cdgone and rebooted but still no drives :)
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#9
Pete677

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Any help still out there? :)
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#10
rshaffer61

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I see two primary ide channels and one secondary ide channel in your pic from post #5
I take it your cd\dvd drive is a IDE device and therefor would most likely be on the Secondary IDE
The secondary would be my choice to uninstall and see if the system will then reinstall on reboot and find the cd\dvd drive. If not then I would say the drive is probably failing or has failed. This would mean replacement at that point.
I take this is a desktop system?
Do you have access to another system to try the drive in or another drive you could try in this system?
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