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Crashing & Freezing


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#1
Gothicarna

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Ok I have an Aspire One Netbook with Windows XP SP3

What happens is it continually freezes for no reason and occasionally I get the Blue Screen of Death. I've read through the pinned topics regarding these blue screens and was wondering if someone could help me.

I don't know whether the freezing or crashing is totally different problem to these blue screens but I would like to know before I ask for the wrong help.

Thanks

On a side note. Sorry if this is in te wrong section.
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#2
Gothicarna

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Can anyone help me please?
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#3
Broni

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Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#4
Gothicarna

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Thanks Broni. Here's the BSOD.txt content.

==================================================
Dump File : Mini120809-01.dmp
Crash Time : 8/12/2009 6:40:03 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804e1bf8
Caused By Driver : sncduvc.SYS
Caused By Address : sncduvc.SYS+4faa
File Description : USBCAMD for Sonix UVC
Product Name : USBCAMD for Sonix UVC
Company :
File Version : 1.1.7.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini120809-01.dmp
==================================================

==================================================
Dump File : Mini120709-01.dmp
Crash Time : 7/12/2009 11:41:38 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804e1bf8
Caused By Driver : sncduvc.SYS
Caused By Address : sncduvc.SYS+4faa
File Description : USBCAMD for Sonix UVC
Product Name : USBCAMD for Sonix UVC
Company :
File Version : 1.1.7.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini120709-01.dmp
==================================================

==================================================
Dump File : Mini120309-01.dmp
Crash Time : 3/12/2009 2:44:44 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804e1bf8
Caused By Driver : sncduvc.SYS
Caused By Address : sncduvc.SYS+4faa
File Description : USBCAMD for Sonix UVC
Product Name : USBCAMD for Sonix UVC
Company :
File Version : 1.1.7.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini120309-01.dmp
==================================================

==================================================
Dump File : Mini113009-01.dmp
Crash Time : 30/11/2009 11:18:07 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804e1bf8
Caused By Driver : sncduvc.SYS
Caused By Address : sncduvc.SYS+4faa
File Description : USBCAMD for Sonix UVC
Product Name : USBCAMD for Sonix UVC
Company :
File Version : 1.1.7.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini113009-01.dmp
==================================================

==================================================
Dump File : Mini112809-01.dmp
Crash Time : 28/11/2009 12:15:30 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804e1bf8
Caused By Driver : sncduvc.SYS
Caused By Address : sncduvc.SYS+4faa
File Description : USBCAMD for Sonix UVC
Product Name : USBCAMD for Sonix UVC
Company :
File Version : 1.1.7.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini112809-01.dmp
==================================================

==================================================
Dump File : Mini112609-01.dmp
Crash Time : 26/11/2009 2:02:54 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804e1bf8
Caused By Driver : sncduvc.SYS
Caused By Address : sncduvc.SYS+4faa
File Description : USBCAMD for Sonix UVC
Product Name : USBCAMD for Sonix UVC
Company :
File Version : 1.1.7.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini112609-01.dmp
==================================================

==================================================
Dump File : Mini111109-01.dmp
Crash Time : 11/11/2009 6:37:51 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804e1bf8
Caused By Driver : sncduvc.SYS
Caused By Address : sncduvc.SYS+4faa
File Description : USBCAMD for Sonix UVC
Product Name : USBCAMD for Sonix UVC
Company :
File Version : 1.1.7.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini111109-01.dmp
==================================================

==================================================
Dump File : Mini110609-01.dmp
Crash Time : 6/11/2009 1:49:48 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804e1bf8
Caused By Driver : sncduvc.SYS
Caused By Address : sncduvc.SYS+4faa
File Description : USBCAMD for Sonix UVC
Product Name : USBCAMD for Sonix UVC
Company :
File Version : 1.1.7.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini110609-01.dmp
==================================================

==================================================
Dump File : Mini110409-01.dmp
Crash Time : 4/11/2009 1:08:21 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804e1bf8
Caused By Driver : sncduvc.SYS
Caused By Address : sncduvc.SYS+4faa
File Description : USBCAMD for Sonix UVC
Product Name : USBCAMD for Sonix UVC
Company :
File Version : 1.1.7.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini110409-01.dmp
==================================================

==================================================
Dump File : Mini110209-01.dmp
Crash Time : 2/11/2009 9:23:24 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804e1bf8
Caused By Driver : sncduvc.SYS
Caused By Address : sncduvc.SYS+4faa
File Description : USBCAMD for Sonix UVC
Product Name : USBCAMD for Sonix UVC
Company :
File Version : 1.1.7.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini110209-01.dmp
==================================================

==================================================
Dump File : Mini102809-01.dmp
Crash Time : 28/10/2009 2:04:43 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001c
Parameter 3 : 0x00000001
Parameter 4 : 0x804e1bf8
Caused By Driver : sncduvc.SYS
Caused By Address : sncduvc.SYS+4faa
File Description : USBCAMD for Sonix UVC
Product Name : USBCAMD for Sonix UVC
Company :
File Version : 1.1.7.0
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\minidump\Mini102809-01.dmp
==================================================
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#5
Broni

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Do you have any USB webcam plugged in?
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#6
Gothicarna

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The only webcam I have is an inbuilt one which isn't working at all.
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#7
Broni

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It looks like that camera driver is giving you BSODs.
Try to reinstall its driver.
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#8
Gothicarna

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It looks like that camera driver is giving you BSODs.
Try to reinstall its driver.



Ok how would I find out what driver I need and where would I find it?
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#9
Gothicarna

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Can someone please help me find out what driver my WebCam is and how to re-install it?
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#10
Broni

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Did you go to Acer web site?
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#11
Gothicarna

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Did you go to Acer web site?

I did visit the acer website but I got confused as they have A0A150 and A0D150

I wasn't sure which one to go to.

When I try to use my webcam it comes up showing an upside down LG logo so I am assuming its an LG webcam but under both there is nothing for LG which also confuses me.

I also get this IRQL_NOT_LESS_OR_EQUAL Blue Screen of Death. I read the guide in this section of the forum about it but I'm really not sure what to do apart from what you have suggested.

I read somewhere that it might be my BIOS but as I am in unfamiliar territory I'm not sure.

There was a glitch with all models of my laptop where the BIOS wouldn't update properly or something and the laptop would turn on but the screen would stay blank.

I had to contact ACER to get them to send me out a fix for it and I'm thinking that maybe these crashes may have something to do with that.

I appologise for my ignorance in this matter. I don't know much about the inner workings of a computer.
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#12
Broni

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Is this netbook still under warranty?
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#13
Gothicarna

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Yes but getting thru to acer is another problem all together
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#14
Broni

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Well, unfortunately, I can't make that phone call for you :)
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#15
Gothicarna

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No I realise that lol

I'm just trying to see if there is anyway I can remedy this myself
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