Our canned speech on checking memory....
If you have more than one RAM module installed, try starting computer with one RAM stick at a time.NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option AB.
If you have only one RAM stick installed...
1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip
3. Inside, you'll find memtest86+-2.11.iso
4. Download, and install ImgBurn
5. Insert blank CD into your CD drive.
6. Open ImgBurn
, and click on Write image file to disc
7. Click on Browse for a file...
8. Locate memtest86+-2.11.iso
file, and click Open
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:
10. Once the CD is created, boot from it, and memtest will automatically start to run.
The running program will look something like this depending on the size and number of ram modules installed:
It's recommended to run 5-6 passes
. Each pass contains very same 8 tests
This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.
The following image is the test results area:
The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.Lets now look for anything in eventviewer.Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.
Start and then click on Run
Type in eventvwr.msc
and press Enter
On left side click on Applications
On right side look for any RED X about the time of a incident
On left side click on System.
On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
To take a screenshot click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12
key and the Scroll Lock
Now go to Start All Programs Accessories Paint
In the empty white area click and hold the CTRL key
and then click the V
Go to the File
option at the top and click on Save as
Save as file type JPEG
and save it to your DesktopInclude as a attachment in your next reply
If your attachment is to big to attach then go to Mediafire
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire