Our canned speech on checking memory....
Broni's Instructions:
If you have more than one RAM module installed, try starting computer with one RAM stick at a time.
NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option AB. If you have only one RAM stick installed...
...run
memtest...
1.
Download - Pre-Compiled Bootable ISO (.zip)2. Unzip downloaded
memtest86+-2.11.iso.zip file.
3. Inside, you'll find
memtest86+-2.11.iso file.
4. Download, and install
ImgBurn:
http://www.imgburn.com/5. Insert blank CD into your CD drive.
6. Open
ImgBurn, and click on
Write image file to disc7. Click on
Browse for a file... icon:
8. Locate
memtest86+-2.11.iso file, and click
Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:
10. Once the CD is created, boot from it, and memtest will automatically start to run.
The running program will look something like this depending on the size and number of ram modules installed:
It's recommended to run 5-6
passes. Each pass contains very same 8
tests.
This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.
The following image is the test results area:
The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
Lets now look for anything in eventviewer.Please follow the steps below to enter the Event Viewer program in XP. This will give me more information into what is causing your issue.Go to
Start and then click on
Run Type in
eventvwr.msc and press
EnterOn left side click on
Applications On right side look for any RED X about the time of a incident
On left side click on
System. On right side look for any Red X about the same time of a incident
Also look for any yellow exclamation mark at the same time in either of the above
If you find any double click on one at a time and take a screenshot.
To take a screenshot click on your Print Screen on your keyboard. It is normally the key above your number pad between the
F12 key and the
Scroll Lock key
Now go to
Start All Programs Accessories PaintIn the empty white area click and hold the
CTRL key and then click the
VGo to the
File option at the top and click on
Save asSave as file type
JPEG and save it to your
DesktopInclude as a attachment in your next replyIf your attachment is to big to attach then go to
Mediafire .
Register and upload your file.
Then reply with the link located to the right of your now uploaded file on Mediafire