I have already performed Quickrestore with the disks provided by HP. I have added nothing since. Currently it cannot even access the internet as I haven't put in the phone number.
Even after the Quickrestore which supposedly returns the computer to the factory state, it does the same thing.
Also, when you turn on the machine, after you see the "HP" screen where you press F2 to access set up, it goes to a blank screen, beeps and displays a cursor in the upper left corner until you press escape. After pressing escape it stops beeping and continues to windows xp.
Any help would be appreciated. (unfortunately I cannot load Hijack This or any registry analizer as they didn't come with the factory software and the machine bogs down with helpctr.exe processes as soon as you try to load a program with a disk.)
One last thing. When you turn the machine on and get past pressing the escape key to get into windows xp (home ed), the welcome screen appears and then your desk top. Once the desk top is up, if you do nothing else at that moment but open the Task Mgr, it will only show 27 processes operating with minimal cpu usage. It is after this, if you take any action (click on a program or control panel or something) or if you wait too long, then the Helpctr.exe processes start opening. In task manager processes will jump from 27 to 90 to 200, etc. I've even seen 600. If you try to close them you eventually get an error message which says: Microsoft Visual C ++ runtime library, runtime error program C:\PCHeath\HelpCtr\Binaries\HelpCtr.exe abnormal program termination. Or will say application failed to initialize properly, helpctr.exe.