A black screen appears when I start my computer. The screen reads as follows:
"We apologise for the inconvenience, but windows did not start successfully.......... "
It then offers options for restarting:
Safe Mode with Networking
Safe Mode with Command Prompt
Last Good Configuration
Start Windows Normally
On choosing any of the options the HP invent screen appears offering F1 set up or F10 system recovery and then reverts to the black screen after 5 seconds.
My question is if I choose system recovery what files will I lose? I am concerned with music I have paid for and downloaded off itunes and favourites saved on internet explorer. Are there any other options for me?
I have had a recent spyware problem which I thought I had solved with the help from your spyware/malware advice. Could this have caused the problem?
Any advice and help will be much appreciated.
Thank you so much