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Missing Disc Drive. . .


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#1
dustintherrien

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About a week after I installed Windows7 my optical drive disappeared from my computer. I can open and close it, the indicator lights blink and I hear it spinning, but I cannot access any data and no program, to include Windows, can "see" the drive. I have searched high and low for a solution and no one seems to have any answers. Also, I cannot be for sure, but I think it might have happened after I installed a copy of PowerISO. I have uninstalled that and tried every option I have found to get my drive back but to no avail. My laptop is a HP DV-6500 which I upgraded to 4GB RAM, but otherwise stock; upgrade was about 2 years ago so I know that is not the issue. Any help would be awsome!
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#2
rshaffer61

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One of these may help:
1. Uninstall the drive through Device Manager.
Restart computer. The drive will be automatically reinstalled.
or...
2. http://support.microsoft.com/kb/314060
Restart computer.
or...
3. Download, and run Restore Missing CD Drive patch
Double click on cdgone.zip to unzip it.
Right click on cdgone.reg, click Merge.
Accept registry merge.
Restart computer.
or...
4. Go to Device Manager, click a "+" sign next to IDE ATA/ATAPI Controllers.
You'll see two items:
- ATA Channel0 (or Primary Channel)
- ATA Channel1 (or Secondary Channel)
Right click on each of them, and click Uninstall. Confirm.
Restart Windows. They'll be automatically reinstalled.

Thank's to Broni for the instructions
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#3
dustintherrien

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I should have mentioned that device manager doesn't see it either. I will try the other options when I get home, thanks!
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#4
rshaffer61

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No problem and I will await your results.
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#5
dustintherrien

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Well as luck would have it, my kid just destroyed my power adapter. . . I will try your solutions when I can, didn't want you to think I was ignoring you.
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#6
rshaffer61

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No problem. Real life always seems to take over. :)
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#7
dustintherrien

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Ok no luck. After getting a new power cord, I have tried all of your suggestions and no dice. Option -

1. Device Manager does not see the CD/DVD drive, so no luck there.

2. I am using Windows 7, so I attempted the Hardware and Devices Troubleshooter, Windows did not see the drive, and completed with no errors. I even attempted the Vista option, which had me adjust the Upper and Lower filters. Neither were in there to adjust.

3. I downloaded and ran the patch you linked too, and nothing happened.

4. And finally I tried the last option and after restarting (everything reinstalled like they should) the disc drive is STILL missing.


Have we a 5th option?
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#8
rshaffer61

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sounds like the cdrom drive may be bad then. It is harder to just swap the drive and test it like you can with a desktop system.
I take it there is no warranty left on the system?
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#9
dustintherrien

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Of course not ^.^ But if I bought a new one (CD/DVD drive), even if it is harder, it would be under warranty and I "should" get a refund if it still doesn't work. >< Maybe I will just get an external.. .

Edited by dustintherrien, 19 December 2009 - 10:06 AM.

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#10
rshaffer61

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I myself think a external would be a good ideal because you can then use it on just about any system with a USB or ESATA connection.
Maybe you can borrow one from a friend just to see if external would be the way to go. This would show you if it will work first and if you like the capability of external also.
The other option is to take it to a shop and have them try a internal to see if it is the problem. They can test it and if it is indeed a bad drive then you can decide if you want to go external or not from there.
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