When the loptap is turned on, I see a pop up screen message that says worm.win32.netsky detected and need to perform a full scan. After a few minutes, there is a pop window that says Unable to initiate Userinit Login Application. And then the desktop shows no icons or task bars. It is empty with the background picture.
I tried to start the laptop in safe mode. It starts and displays a series of files and stops. No icons, or task bar.
Can I re-install Window XP? If I do that, will I lose all the data files? Are there any other solutions?
Thanks for your help.