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Verizon DSL

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Hello All... Great Site you have here...

My problem is my sisters puter shows connected but will not pull up internet explorer.. I brought the puter over and hooked it up to my cable and it worked.. Verizon was out and she has 2 ethernet cards installed and said it was not in their lines and must be in the puter.. tested the modem and said it was ok.. she's been using verizon for a couple of months now and just all of a sudden the problem started...

she's using zone alarm and avg.... anyone have any idea? all i know is the local internet connection is up to #4 and #5... here's what's on my puter

Client for Microsoft Networks

File and Printer Sharing for Microsoft Networks

QoS Packet Scheduler

Network Monitor Driver

Internet Protocol TCP/IP

Do i need all of these? Appreciate your help
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