[Twistie]

This is some sort of malware I'm guessing. I am getting many popups telling me I have a windows security alert and something called wuauclt.exe is infected. I tried a number of your suggested answers but I just make anything work because of the following:

I can't open Task manager to "stop the processes"
I can't open Regedit to delete registries (and when I go into safe mode and do it, I can't find the ones they are saying to look for)
I can't run any programs at all - my virus checker or anything suggested on other pages to fix the problem.

Hope someone can help, thanks so much!!!

[Advertisements]

Hello Twistie,

Please try to perform the steps discribed here. If you are unable to perform one step, please skip it and continue with the next step. After that, please post the logs and let me know which steps you were able to do.

Thunderbird1988

[Thunderbird1988]

Hello Twistie,

Please try to perform the steps discribed here. If you are unable to perform one step, please skip it and continue with the next step. After that, please post the logs and let me know which steps you were able to do.

Thunderbird1988

[Twistie]

Hi there, I'm sorry, I guess I just thought this would be a known thing and someone could tell me what files to delete or something. I just don't have time to try 100 different things to try to guess at a solution especially when this nasty thing is frustrating the living bejeezus out of me!!

I am working two jobs and am also the full time mother of 2 small toddlers. As it was, last night I stayed up to midnight trying everything I could to find a solution. For me, it is going to be quicker to just clean off my computer and start from scratch again. It takes a while to load but at least I can walk away from it while it does its stuff.

Thanks so much for your reply, have a wonderful holidays!!

PS Whoever invents these malicious things should be shot!!!!

[Thunderbird1988]

Hello Twistie,

Ok, thank you for letting me know and I wish you nice holidays as well.

Thunderbird1988